VP, Client Services

JOB SUMMARY:                                                                                                                                  

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives:

1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category.

3. With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

4. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients toacquirenew business and build agency partnership opportunities.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

• Adverse Event (AE) Reporting 

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary

• Manage product strategy and ensure tactical implementation relating to product strategy

• Provide short- and long-term direction for product strategy

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

• Confer with Account Team for internal issue resolutions related to team dynamics

• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate

• Keep SVP/EVPs apprised of key issues regarding account status

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner

• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge

• Maintain a strong market knowledge of existing competition and pipeline products in brand category

• Review and approves all materials before client review

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts

• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials

• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth

• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership

• Develop and approve SOWs for clients

• Prepare for and attend strategic planning meetings with clients<