Administrative Program Coordinator II - Donor Relations

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Administrative Program Coordinator II - Donor Relations

Location

Westlake

Facility

Community West Foundation

Department

Administration-Fairview Hospital

Job Code

T24036

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As an Administrative Program Coordinator II, you will lead and support high-impact initiatives that enhance operational excellence, foster collaboration, and improve efficiency across the department through strategic project management and continuous improvement efforts, directly supporting Cleveland Clinic’s mission to deliver an exceptional patient care experience. In this role, you will maintain a well-organized donor database, ensure accurate donor information exchange, and provide administrative support to management in developing donor communications, public relations research, and special events.

A caregiver in this role works days from 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:

• Function as a liaison and administrative, technical and operational resource.  

• Initiate or lead less complex projects.  

• Coordinate policy evaluation and implementation.  

• Identify operational improvement opportunities to create an efficient workplace.  

• Develop communications, databases and budget summaries.  

• Lead orientation and records management activities and ensure standards are maintained. 

• Develop and update interdepartmental education programs. 

• Assist with the scheduling, coordination, preparation and communication of meetings. 

• Facilitate and attend meetings and record key outcomes. 

• Identify key milestones and deadlines. 

• Communicate project status and requirements to achieve results. 

• Research, analyze and organize information for presentations. 

• Assist department leadership with large or complex projects.

• Manage Raiser’s Edge database, including maintenance of data integrity, procedural recommendations, donor information updates, and data clean-up.

• Oversee all data entry into the system and ensure gifts are acknowledged in a timely manner.

• Create queries, reports, and analysis for different staff members including donation reporting for monthly reconciliation with the accounting team.

• Design processes to streamline donor outreach, stewardship and acknowledgements Competitive Differentiators.

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• Associate’s Degree and three years of administrative or project management experience

• OR High School Diploma/GED and five years of experience

• OR Bachelor’s Degree and one year of experience 

• Strong computer skills and experience with software applications 

• May require a license based on department/institute needs 

Preferred qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Business Administration, Healthcare Administration or a related field 

• Healthcare or related organization experience 

• Experience with Donors and non-profits

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information

• In some locations, ability to move to 25 pounds                

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.