About the role

Aplyr's Quick Take

This role is about leading a team that manages the end-of-lease process for electric cars, ensuring a smooth customer experience while balancing commercial decisions. You'll handle escalations, assess damage charges, and build performance reports for senior leadership. It's a team lead position with a focus on customer service and operational efficiency.

Good fit

Ideal candidates will have experience in team leadership, customer service, and operations, preferably in a fast-paced environment. Strong analytical skills and a fair approach to decision-making will help you thrive here.

Worth noting

This is a new role in a growing company, which could mean opportunities for shaping processes and influence. The requirement to be in London for two days a month may be a downside for some remote workers.

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

The Role, in a nutshell...

As the Team Lead for End of Lease, you’ll be responsible for the end of contract and recharge experience in our customer journey. When a car comes back, it’s our job to ensure the transition is smooth, transparent, and fair.

This isn't just about managing logistics; it’s about leading a team that balances commercial decisions, with a 5* customer experience. You will oversee the assessment of damage charges, handle complex escalations, and ensure that every charge we pass on is justifiable and fair. As a new role in a fast-growing company, you’ll also build our reporting—building the dashboards that show the Senior Leadership Team (SLT) exactly how we are performing on cost recovery and process efficiency.

This role will require 2 days monthly in our London, or a partner office.

Skills & Tags

Aplyr's read

Octopus Energy is a dynamic renewable energy company focused on sustainable solutions and customer-centric services, attracting talent in technology and energy sectors.
Synthesized from recent postings & public sources

What's promising

•Strong commitment to renewable energy and sustainability.
•Innovative use of technology to enhance customer experience.
•Rapid expansion with diverse roles across multiple regions.

What to watch

•Highly competitive energy market with significant regulatory challenges.
•Potential for operational strain due to rapid growth.
•Dependence on government policies for renewable energy incentives.

Why Octopus Energy

•Proprietary technology platform for efficient energy management.
•Focus on customer-centric service differentiates it from traditional energy suppliers.
•Diverse international presence with roles in various countries.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Octopus Energy

Octopus Energy

octopus.energy

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Octopus Energy is a renewable energy company that provides energy supply and technology services, focusing on sustainable energy solutions and customer-centric services.