About the role

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

The Systems Support Engineer should have the ability to excel in a high-energy, small focused team environment, drive solutions from rough requirements, and have a commitment to high product quality. This position requires a quick learner and demonstrated ability to work in a cross functional environment. A strong sense of shared responsibility and shared reward is required, as is the ability to make work fun and interesting. In this key role, you will be instrumental in ensuring that the Cadence Field Support process flows meet the company’s demanding mission critical reliability and quality expectations.

Responsibilities will include, but not be limited to the following:

Outward facing support:
- Provide first line support for the FSE team in solving issues not easily resolved at the FSE level.
- Support Field Service Team members by providing remote customer support through remote tools (Zoom, Teams)
- Analyze system logs to remotely help FSE troubleshoot customer system issues.
- Provide scripts and other tools to aid the FSE’s in the field.
- Be the conduit for releasing new procedures to the field.
- Provide real time support for FSE’s aligned to the appropriate supported locations time zone.
Inward facing support:
- Summarize and condense customer and field issues into engineering problem sets for the PE’s/R&D to solve.
- Review field issues and prioritize issues so that PE and R&D are focused on finding solutions for the most important customer issues.
- Help with evaluating PE and R&D solutions to field problems and create procedures for field implementation.
Minimum Requirements
3+ years working in the areas of Product Implementation and Systems Product Engineering.
BS in Electrical Engineering.
SSE for Asia will be located in Asia.
Previous experience with optical circuits is desirable
Previous experience with debugging of network hardware and configuration issues
Previous experience with high density Optical and Network test processes.
Previous experience with Hot Swap products using electrical, power, optical and liquid cooling backplanes.
Good verbal and written communications skills.
Understanding of manufacturing processes, test flows and new product introduction is desirable.
Computer skills to include: MS Word, Excel, PowerPoint & understanding of Linux
Highly Desirable Knowledge/Experience:
Previous product engineering experience on systems/boards with ASICs, DDR3/4 (memory), USB, I2C, SERDES, ENET (Ethernet), Optics, PCIE, board management controllers.
Understanding of basics of HVAC and customer lab environment requirements.
Experience using Microsoft PowerBI and Servicemax
Linux environment: admin level tools, and software development tools, scripts.
Ability to analyze diverse data sets and identify trends

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Skills & Tags

product

Aplyr's read

Cadence Design Systems excels in electronic design automation, attracting professionals passionate about integrated circuits and system-on-chip innovations.
Synthesized from recent postings & public sources

What's promising

•Cadence is a leader in electronic design automation, providing cutting-edge tools for semiconductor design.
•The company offers diverse career paths, from digital verification to automotive solutions engineering.
•Cadence's global presence provides opportunities for international collaboration and growth.

What to watch

•The niche focus on EDA may limit opportunities for those seeking broader tech roles.
•High competition in the semiconductor industry could impact job stability and growth.
•Frequent technical updates require continuous learning, which may be challenging for some employees.

Why Cadence Design Systems

•Cadence's software is integral to designing advanced integrated circuits and systems on chips.
•The company has a strong reputation for innovation in electronic design automation.
•Cadence's partnerships with leading tech firms enhance its influence in the semiconductor industry.

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About Cadence Design Systems

Cadence Design Systems

cadence.com

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Cadence Design Systems provides electronic design automation (EDA) software and engineering services for the design of integrated circuits, systems on chips, and printed circuit boards.