Vice President, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Vice President, Client Service (Media)

Locations: (Hybrid) Chicago, IL, New York, NY

Role Summary:

We are seeking a visionary and results-driven VP to lead client engagement, strategic program delivery, and cross-functional coordination for Google. This role is critical to ensuring business growth, the seamless execution of large-scale programs, enterprise initiatives, and operational excellence across a complex portfolio of programs.

Key Responsibilities:

Strategic Leadership & Engagement

• Conduct senior-level client engagements, including 1:1 meetings and strategic discussions

• Lead and mentor internal teams to elevate client service standards

• Identify and pursue business development opportunities, providing thought leadership and crafting proposals

• Develop and present thought leadership pieces to internal and external audiences

• Establish and manage global internal communication rhythms, including method and frequency

• Act as senior sponsor for key client and internal initiatives

Program Oversight & Delivery Excellence

• Lead client servicing and oversee strategic product development, including bespoke AI and API deployments

• Ensure successful execution of subscription and maintenance programs aligned with long-term business goals

Operational Governance & Financial Management

• Manage opportunity pipelines, financial forecasting, and budget oversight

• Coordinate financial planning across programs and cross-functional teams

Culture & Organizational Development

• Champion internal engagement and foster a strong team culture

• Promote transparency, collaboration, and continuous improvement across global teams

Essential Knowledge and Experience

• Minimum of 12 years of progressive leadership experience in client servicing and program delivery

• Proven track record in managing complex, multi-region programs and cross-functional teams

• Familiarity with AI applications in research, API delivery, and related contracting and scoping (in partnership with specialist functions)

• Demonstrated experience in developing and presenting thought leadership content

Essential Skills & Capabilities

• Senior-level communication and relationship management skills

• Strategic thinking with the ability to translate vision into actionable programs

• Strong organizational and planning capabilities across multiple concurrent initiatives

• Ability to lead through influence and foster collaboration across diverse teams

• Proficiency in budget oversight, technical coordination, and operational governance

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role is $122,700 - $204,500 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

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Location

Chicago, N. Green StreetUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.