Director, Actuarial Loss Analytics and Reserving

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Actuarial, Data Analytics

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$132,800.00 - $219,100.00

1

This is a senior leadership role serving as the primary bridge between reserving actuaries and the data engineering team within an Agile delivery environment. The Director is responsible for the strategic direction and day-to-day health of the actuarial loss data platform, the actuarial reserving system, and a suite of related production tools — all classified as tier 1 assets with significant SOX compliance obligations.
At its core, this role is about translating business need into execution-ready solutions. The Director acts as the voice of the end-user — the reserving actuarial community — ensuring that what gets built actually solves the right problems, is designed with compliance in mind from the start, and is sustainable over the long term. This requires operating with a high degree of autonomy on complex, multi-stakeholder initiatives where the business problem is often ambiguous and the technical implications are significant.
The Director owns the product backlog and roadmap for the platform portfolio, leads a team of Business Analysts, and partners closely with data engineers, corporate actuarial teams, and enterprise data and analytics stakeholders. Success in this role demands equal parts analytical rigor, domain credibility, and the interpersonal influence needed to align diverse partners around shared priorities.

What Will You Do?

Requirements Elicitation & Solution Design (Primary BA Focus)

• Challenge solution-first thinking — dig into the underlying business problem before any technical approach is defined

• Lead deep, structured requirements elicitation with reserving actuaries, uncovering full workflow context, data nuances, and downstream implications

• Decompose ambiguous business requests into well-defined functional requirements, acceptance criteria, and design specifications

• Own end-to-end solution design — from data sourcing and mapping through transformation logic, system interactions, and reporting outputs

• Maintain deep working knowledge of data structures, source-to-target mappings, and transformation rules to co-design solutions with engineers

• Assess the downstream impact of proposed changes on production systems and data flows before implementation begins

Process Improvement & Automation

• Identify manual or repetitive workflows and drive automation efforts in partnership with data engineers

• Reduce legacy processes and improve long-term platform sustainability

Product & Backlog Ownership

• Own and prioritize the product backlog, ensuring the team is always focused on highest-value work

• Lead PI Planning — surfacing initiatives, facilitating backlog refinement, and setting delivery expectations

• Make informed trade-off decisions balancing business value, technical complexity, and compliance risk

Key Stakeholder & Communication Skills

• Translate complex actuarial and technical concepts for both technical and non-technical audiences

• Facilitate alignment across diverse stakeholder groups on requirements, design decisions, and trade-offs

• Serve as the primary point of contact for internal and external auditors on tool and data product matters

• Produce formal documentation including process specs, roadmaps, memos, and presentations

BA Team Leadership

• Directly manage and develop a team of Business Analysts

• Coach on requirements elicitation, design skills, and overall BA practice capability

• Mentor less experienced talent across the enterprise

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• College degree in STEM related field.

• Associate Actuarial Credential.

• 5+ years in business analysis, product ownership, or analytical tool/process design

• Demonstrated experience leading requirements elicitation and end-to-end solution design for large-scale, production-grade tools or data products

• Working knowledge of SQL, SAS, or Python; strong data literacy

• Experience in an Agile environment with backlog management and PI Planning

• Working knowledge of actuarial concepts or reserving methods a strong plus

• SOX / audit-sensitive environment experience preferred

• Strong understanding of insurance products and industry.

• Demonstrated ability in actuarial and quantitative analysis and statistical concepts.

• Management experience.

• Excellent communication, collaboration and relationship-building skills.

• Ability to present and translate complex information in relevant business terms.

• Strong PC skills (MS Office) and programming skills (eg. SQL, SAS).

Leadership:

• Begins to challenge conventional thinking.

• Takes ownership of projects related to strategic initiatives and makes recommendations to influence business outcomes.

• Proficient in Leading Self, exhibiting decisiveness and self-awareness while also effectively managing ambiguity.

• Initial development of Leading Others, including modeling the way for others and effectively leading team projects.

• Initial development of Leading the Business, including actively engaging in driving business results, broad thinking and promoting an Enterprise culture.

Business Acumen:

• Has an in-depth understanding and knowledge of certain key business drivers and disciplines such as: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financials.

• Able to effectively utilize this business knowledge in developing and implementing analytic solutions.

• Has a general perspective of the industry and developing trends, including: technology, analytic methodology, products, and performance of competitors.

• Is familiar with other key business drivers and disciplines.

• Relationship Management:

• Proactively build and own professional business relationships across the Enterprise.

• Generate and solicit ideas, and build consensus.

• Aware of potential conflict and address proactively.

• Acknowledge accomplishments of others within your primary working group.

• Set and manage expectations with business partners for large projects.

• Understand diverse perspectives to effectively accomplish business goals.

uantitative Analysis:

• Able to introduce innovative techniques to existing problems.

• Independently perform and implement complex analytics.

• Leads and actively engages in technical/peer reviews.

• May offer technical consultative feedback.

• Can assess various technical solutions to optimize analytical outcomes.

What is a Must Have?

• Bachelor's Degree.

• 4 years of experience performing quantitative analysis.