Billing & Claims Specialist - Accountant II

We are seeking a detail-oriented and proactive Billing & Claims Specialist - Accountant II to join our team. The successful candidate will be responsible for overseeing the complete billing cycle, ensuring accuracy and efficiency in all financial transactions.

Why This Role Matters

• Ensures accurate, end-to-end billing execution: Owns the complete Order-to-Cash (OTC) billing cycle—including sales orders, invoicing, and journal entries—driving accurate financial transactions, timely collections, and strong financial controls.

• Resolves customer billing issues and strengthens stakeholder trust: Partners with customers, sales, pricing, and cross-functional teams to independently resolve billing claims and disputes efficiently, minimizing revenue disruption and enhancing customer satisfaction.

• Drives process improvement and operational efficiency: Analyzes root causes of billing claims to recommend process and control improvements while consistently meeting productivity metrics and supporting scalable, high-quality billing operations.

What you'll do

• Interact with customers, sales, pricing, and other stakeholders in resolving billing claims

• Review, correct and create sales orders related to customer claims by reviewing documentation, customer statements and any additional information required.

• Review, correct and create invoices

• Create journal entries

• Root cause main drivers of claims assigned to recommend process and/or control improvements.

• Maintain levels of productivity according to internal team metrics and goals.

• Resolve billing disputes with minimal direction.

• Detail oriented approach to invoice dispute resolution.

• Possess strong knowledge of the OTC end-to-end process, from order entry to payment collection.

What We’re Looking For 

• Bachelor’s degree in accounting, Finance or other business-related field.

• Experience with customer collections / accounts receivable.

• 2+ years of experience in accounts receivable, billing, credit, or customer collections roles.

• Experience working in a customer focused or service-oriented environment, with regular interaction with internal and external stakeholders.

• Hands-on experience making outbound collection calls and managing customer communication to resolve past-due balances.

• Experience with SAP is desired.

• Experience with Salesforce is desired.

#LI-RB3

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.