Chief Architect

So, what’s the role all about?

The Chief Architect at NiCE Actimize owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.

This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.

How will you make an impact?

Architectural Vision & Strategy

• Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.

• Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.

• Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.

• Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.

• Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.

• Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.

Security, Compliance & Resilience

• Embed security, privacy, and regulatory compliance into the architecture by design — addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).

• Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.

• Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.

Governance & Standards

• Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar — proportionate enough to enable speed rather than obstruct it.

• Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.

Leadership & Influence

• Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.

• Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn't reachable.

• Represent the company's technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

Have you got what it takes?

• 12+ years in software engineering with a sustained track record in senior architecture roles; significant experience as a principal or chief-level architect.

• Demonstrated ownership of architecture for enterprise-grade products delivered across multiple deployment models — on-premise and cloud/SaaS — not solely cloud-native or solely on-premise.

• Deep, current expertise in distributed systems, multi-tenancy, data architecture, API/integration design, and at least one major public cloud (AWS, Azure, or GCP), alongside containerization and orchestration (e.g., Kubernetes).

• Strong command of security and resilience engineering for systems handling sensitive, high-stakes data.

• Experience operating in regulated environments, ideally financial services, with a working understanding of relevant compliance and audit obligations.

• Proven ability to lead technically without direct authority — influencing senior engineers, product leaders, and execut