Senior Business Systems Analyst - M365 & Copilot (AI)

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The IT Core Services team is a global organization responsible for delivering and evolving Dexcom’s Microsoft 365 and digital workplace ecosystem, including collaboration, messaging, identity, automation, and emerging AI capabilities. The team enables secure, scalable, and cost‑effective use of M365 and AI technologies across the enterprise, with a strong focus on security, governance, standardization, and operational excellence.

Dexcom is seeking a Senior Business Systems Analyst with experience across the Microsoft 365 (M365) ecosystem and related enterprise platforms. This role focuses on analyzing business needs, documenting and communicating requirements, and enabling scalable, secure, and cost‑effective solutions across M365 technologies, including the Power Platform and emerging AI capabilities. The ideal candidate brings strong analytical skills, a creator mindset, and the ability to translate complex business processes into clear documentation, visuals, and functional specifications that guide system configuration and delivery.

Where you come in:

• Analyze complex business problems and identify opportunities to improve processes through Microsoft 365, automation, and AI‑enabled solutions.
• Elicit, analyze, and document business, functional, and non‑functional requirements; translate them into clear system specifications, user stories, and solution artifacts.
• Document current‑state and future‑state business processes, including process flows, swim lanes, gaps, risks, and improvement opportunities.
• Partner with platform and technical teams to design, enable, and configure solutions across the Microsoft 365 ecosystem, including Power Platform, Copilot and Copilot Studio, and other M365 services, in alignment with security and governance standards.
• Support AI‑enabled initiatives, including Copilot extensibility and Azure AI services, by documenting use cases, requirements, controls, risks, and expected outcomes.
• Plan and support unit, integration, and user acceptance testing to ensure solutions meet defined requirements. Produce and maintain high‑quality documentation, including requirements documents, process maps, solution visuals, and user guidance.
• Communicate effectively with technical and non‑technical stakeholders, clearly explaining business needs, system behavior, risks, and dependencies.
• Use Jira and Confluence to manage requirements, backlogs, documentation, and delivery artifacts across Agile, Waterfall, or hybrid delivery models.
• Own the end‑to‑end Business Analysis methodology and templates; provide guidance and mentorship to junior Business Analysts.
• Act as a single point of contact for subject matter experts, representing business processes and requirements to delivery teams.
• Support enterprise initiatives such as Identity Governance and Administration (IGA), including requirements discovery, process documentation, and solution evaluation.
• Lead or coordinate small to medium initiatives or workstreams as needed; monitor and report status, risks, and issues to Project or Program Managers.
• Perform additional duties as assigned in support of IT Core Services objectives.

What makes you successful:

• Proven 8+ years' experience as a Business Analyst or Business Systems Analyst supporting enterprise systems.
• 3-5 years' experience working within the Microsoft 365 environment, with exposure to Power Platform, Copilot, and AI‑enabled solutions from a requirements or enablement perspective.
• Strong skills in business analysis, process modeling, and functional documentation.
• Demonstrated ability to create clear, well‑structured written and visual artifacts to support stakeholder alignment and decision‑making.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience using Jira and Confluence for requirements tracking, sprint support, and documentation.
• Ability to work independently while managing multiple initiatives
• Work hours: US Pacific Time

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 8-12 years related experience or Master’s degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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