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Senior Consultant - AWS

TTEC DigitalTTEC Digital·Customer Experience Management

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~6 min

Lever

Posted

47 days

01

About the role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The AWS Developer will be responsible for designing, building, and deploying scalable cloud-based solutions using AWS technologies. This role plays a critical part in delivering high-quality customer experience (CX) solutions, particularly leveraging Amazon Connect and serverless architectures.

Key Responsibilities

  • Participate in requirements analysis and solution design discussions for new projects
  • Develop, deploy, and maintain AWS-based applications and services
  • Build infrastructure using CloudFormation, SAM, and CDK
  • Work on assigned tasks and issues via Jira in an Agile/Scrum environment
  • Develop serverless applications using AWS Lambda and related services
  • Collaborate with architects, team leads, and cross-functional teams
  • Suggest improvements to development processes and system architecture
  • Build internal tools to improve delivery efficiency
  • Troubleshoot and resolve technical issues across environments
  • Continuously learn and adopt new AWS services and development best practices

Technical Expertise

  • Strong experience in AWS cloud architecture and services
  • Hands-on development experience with Node.js, Java, and/or Python
  • Experience with serverless computing and event-driven architectures
  • Expertise in AWS services such as:
    • Lambda
    • API Gateway
    • Kinesis
    • DynamoDB
    • S3
    • EC2
    • CloudFormation
    • Amazon Connect
  • Knowledge of REST APIs and web application architecture
  • Familiarity with CI/CD pipelines and DevOps practices

Competency

  • Strong problem-solving and analytical skills
  • Ability to understand requirements before proposing solutions
  • Good communication and collaboration skills
  • Willingness to learn and adapt quickly
  • Openness to feedback and continuous improvement
  • Strong team player with mentoring mindset
  • Passion for emerging technologies and innovation

Technology Stack

  • Languages: Node.js, JavaScript, TypeScript, Python, Java
  • Cloud Platform: AWS
  • Frameworks/Tools: Serverless Framework, AWS SAM, AWS CDK
  • Services: Lambda, Kinesis, S3, EC2, DynamoDB, CloudFormation, Amazon Connect
  • Other Tools: Jira, Git, CI/CD tools

Education, Experience & Certification

  • Bachelor’s degree in Computer Science, Engineering, or related field
  • 5+ years of software development experience
  • Strong experience working with AWS cloud technologies
  • AWS certifications (preferred):
    • AWS Certified Developer – Associate
    • AWS Certified Solutions Architect – Associate/Professional
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Aplyr's read

TTEC Digital specializes in customer experience technology, offering digital transformation services to enhance client engagement. It's ideal for tech-savvy professionals in customer-focused roles.

Synthesized from recent postings & public sources

What's promising

  • Strong focus on digital transformation in customer experience management.
  • Diverse range of roles from technical to strategic positions.
  • Opportunities to work with leading technology platforms like AWS, Microsoft, and Google.

What to watch

  • Limited public information about company culture and employee satisfaction.
  • Potential for high-pressure environment due to client demands in digital transformation.
  • Frequent need for specialized technical skills may limit broader career mobility.

Why TTEC Digital

  • Expertise in integrating major technology platforms for customer experience solutions.
  • Specialized roles in cutting-edge technologies like NICE CXone and Five9 VCC.
  • Focus on high-level strategic roles, such as Vice President Digital Sales Executives.

Aplyr’s read is generated by AI from public sources. Was it useful?

03

About TTEC Digital

TTEC Digital is a customer experience technology and services company that helps organizations improve their customer engagement through digital transformation.

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