About the role

Aplyr's Quick Take

This role is primarily about providing customer support to Navy Sailors and their families through various communication channels. It's an individual contributor position focused on resolving inquiries and using software tools, with opportunities for growth into supervisory roles.

Good fit

Ideal candidates are those with strong customer service skills, preferably with experience in a call center or support environment. Flexibility to work various shifts is essential, and a background in military programs or familiarity with military culture could be beneficial.

Worth noting

The position requires eligibility for a Secret clearance, which may be a barrier for some applicants. There's a clear path for advancement into supervisory roles, which could be appealing for those looking to grow their careers.

Customer Service Representative

Fort Sam Houston - San Antonio, TX 78234

On-Site Position

24/7/365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in San Antonio, TX.

As a Customer Service Representative, you will:

• Act as the first step in a multi-tiered support to Military Sailors and their families.

• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.

• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.

• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.

• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center:

https://www.youtube.com/watch?v=n86B5UY7H4o

Skills & Tags

Aplyr's read

Strategic Data Systems is a tech firm focused on data management and IT solutions, attracting professionals in IT and cybersecurity roles.
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