HR Systems Sr. Specialist

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

Systems team functions from US, India and CR. Team resolves HR system issues and maintains accurate employee data.

Job Summary

The HR Systems Sr. Specialist is responsible for supporting and resolving escalated HR transactions and inquiries across Workday, Kronos/UKG, and other HR systems, ensuring accuracy and compliance throughout the associate lifecycle—from onboarding through offboarding. This role serves as a knowledgeable resource within the HR team, helping to maintain data integrity, troubleshoot system issues, and contribute to a positive and seamless associate experience.

Shift : Required to work in US shift (night shift)

Team work hours : 5:30 PM to 2:30 AM

Roles & Responsibilities:

Core Responsibilities:

• Respond to and resolve escalated HR systems requests, ensuring timely and accurate resolution in accordance with service level agreements (SLAs) and standard operating procedures.
• Troubleshoot and process HR transactions within Workday, Kronos/UKG, and other HR systems throughout the associate lifecycle, including hiring, onboarding, job changes, promotions, and terminations.
• Manage a daily queue of tasks through a ticketing system (e.g., ServiceNow) or other workflow tools, accurately tracking case progress and meeting expected timelines.
• Conduct routine audits of HR system data to ensure accuracy, consistency, and compliance with company policies and regulatory requirements, report and correct identified issues.
• Maintain proper documentation for HR transactions while ensuring confidentiality and compliance with data protection practices.
• Share observations and feedback on recurring issues or pain points to help inform process or system improvements.
• Support system testing and validation efforts during updates or changes to confirm functionality and minimize disruption to end users.
• Participate in process improvement activities by identifying opportunities to streamline routine tasks or improve user experience.
• Help maintain up-to-date support resources, such as user guides and troubleshooting procedures, to assist HR and end users.
• Assist in the delivery of end-user training and contribute to the creation of training materials related to HR systems and process updates.

Education Qualifications

Bachelor’s Degree in Human Resources, Information Systems, Business Administration, or a related field

Years of Experience:

• 2+ Years - Experience delivering and improving HR transactional processes across the full employee lifecycle (hire to retire). 
• 1+ Years - Hands-on experience supporting and troubleshooting HR systems such as Workday, Kronos, or similar platforms.
• 1+ Years - Experience managing and resolving complex HR data issues and system escalations using tools like ServiceNow or other case management systems. 

Skill Set Required

Primary Skills (must have)

• Respond to and resolve escalated HR systems requests, ensuring timely and accurate resolution in accordance with service level agreements (SLAs) and standard operating procedures.
• Troubleshoot and process HR transactions within Workday, Kronos/UKG, and other HR systems throughout the associate lifecycle, including hiring, onboarding, job changes, promotions, and terminations.
• Manage a daily queue of tasks through a ticketing system (e.g., ServiceNow) or other workflow tools, accurately tracking case progress and meeting expected timelines.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.