Head of Employee Relations, Turkiye, Employee Experience and Relations

Amazon’s Middle East, Africa and Turkiye Operations Employee Experience and Relations (EXR) team is looking for a Head of Employee Relations, Turkiye with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people. The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Head of Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization. This position supports Amazon operations across Turkiye. The role will report to the Head of ER Africa, Middle East and Turkiye.

Key job responsibilities
- Subject Matter Expertise: Utilize employee and labor relations expertise to identify issues, predict and mitigate risk and develop and execute ER strategies and ER programs for the business and lead Collective Worker Agreement cycles.
- Collate and analyze employee feedback across all levels on a regular basis and revise people programs and policies to generate more positive outcomes.
- Strike the right balance between the need to focus on designing and deploying strategic initiatives and ensuring consistent ER presence on the shopfloor to enable efficient associate listening process.
- Crisis Management: The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Assessing and calibrating responses to varying situations, using sound judgment in decision making.
- Balancing time between projects and crisis-response is a critical component.
- Project Management: Independently own large scale, network-wide projects for the ER team that improve the associate experience at the network level.
- Lead and drive teams to deliver results and execute project deliverables.
- Participate in and/or lead projects focused on continuous improvement.
- Analytical and Measurement: Exceptional analytical skills, comfortable working with large amounts of data, communicating data findings and measuring success of programs and projects.
- Deliver Innovative Solutions: Challenge current practices and think outside the box to generate creative ways to scale ER and HR programs and develop innovative ER solutions that meet timelines and deliverables, raise the bar and exceed the customer expectations.
- Communication: Create and own written communications to business and HR leaders and stakeholders on all ER related matters, including efficient connection with the key stakeholers in other business lines.
- Cross-Functional Collaboration: Build collaborative, influential relationships with Operations and HR leaders and other critical stakeholders, internal and external, to gather information, feedback and earn support and necessary resources to develop and execute ER strategies and programs.
- Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers. Handle employee complaints, manage grievance procedures in collaboration with HR, and facilitate counseling with other stakeholders. Investigate and resolve complex or critical employee relations issues in a timely and effective manner.
- Travel: This position may require travel across Turkiye and internationally.

Basic Qualifications

- Extensive experience in employee relations, labor relations, or labor/employment law with an emphasis on labor and employee relations work.
- Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction.
- Strong negotiation experience, with excellent interpersonal, teamwork, and persuasion skills, enabling the individual to build influential partnerships with peers, senior leaders, cross-functional teams, and external stakeholders.
- Experience identifying and resolving complex issues, demonstrating leadership in unfamiliar or ambiguous circumstances, with a strong sense of accountability, sound judgment, and high-quality decision-making.
- Bachelor’s degree.
- Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies.
- High proficiency in Turkish and English
- Bachelor’s degree. Extensive experience in employee relations, labor relations, or labor/employment law with an emphasis on labor and employee relations work. Successful record of creating, improving and executing programs at sc