Field Debt Solutions Team Leader - Scotland

We are looking for a Field Team Leader to join our Field Debt Recovery department based in the Scotland area.

Here's a taste of what you’ll be doing:

• Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised.

• Be the principal owner of all communication from, into and within the team.

• Support team members and maximise capability through one-to-one coaching via site visits and reviews.

• Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.

• Encourage responsibility and ownership to achieve first time resolution and excellent customer service.

• Establish and maintain close operational working relationships with stakeholders within the department and beyond.

• Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.

• Ensure a robust process for the management and control of expenses and overtime is adhered to.

• Manage and maintain a robust process for the provision of PPE, tools and equipment.

• To understand and put in to practice all E.ON policies and procedures, including the attendance management, disciplinary, capability, safety and driving procedures.

Are we the perfect match? 

• You have a passion for debt recovery and delivery of results through people.

• You’re open to change and can lead a team through ongoing transformational change.

• You have proven experience of directly managing a team, coordinating their activities and driving performance.

• Hold excellent organisational skills and the ability to work under pressure.

• Hold a full UK driving license (with a maximum of six points).

• You ensure that you understand regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.

It would be great if you had:

• Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.

• Experience of managing a remote team.

• Experience of working in a credit management environment.

• A good understanding of the utility servicing business, systems, processes and policies.

Here’s what you need to know:

• Location – You must live within Scotland

• This role spans a large area of Scotland and requires a flexible approach to travel, including overnight stays when required

• Salary £43,452 - £54,322 on a 40hr working week

• Excellent parental leave allowance.

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings

• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you

• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture

• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone

• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process

• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider