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Engineer, Customer Service

Johnson ControlsJohnson Controls·Building Technologies and Solutions

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Posted

34 days

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About the role

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

  • To achieve forecast sales target, profit margin and on time delivery.
  • To gain feedback regularly from customers and maintain good relationship.

How you will do it:

  • To handle customers’ inquiry effectively in a timely manner.
  • To work closely with customers to win projects.
  • To feedback to other departments on customers’ comments for improvement.
  • To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
  • To perform sales order entering to SAP / ERP system , printing D/O and Invoice.
  • To prepare delivery plan.
  • Safe keep all sale order files according the duration of SOPP requirement
  • To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.).
  • To manage customer orders effectively to ensure success in meeting customer expectations.
  • To provide effective and excellence customer support.
  • To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in “Our Safety Commitment” statement.
  • Any other roles & responsibilities assigned by the superior.

              

What we look for:

  • Bachelor’s degree in engineering.
  • Good written and spoken Bahasa Malaysia and English, knowledge in Mandarin is an advantage.
  • Fresh graduates will be considered.
  • Basic understanding on SAP ERP system.
  • HVAC knowledge.
  • Basic knowledge on logistics (ocean shipment, airfreight, bonded warehousing, container language/types, customs & relevant authorities’ documentation e.g. CJ5 etc) is critical for buyers handling overseas items (import and export).
  • Basic skills in Windows Excel, Words, PowerPoint.

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Aplyr's read

Johnson Controls excels in optimizing building efficiencies, attracting engineers and technicians focused on innovative solutions in HVAC and security systems.

Synthesized from recent postings & public sources

What's promising

  • Strong focus on energy efficiency aligns with global sustainability trends.
  • Diverse roles in engineering and technical fields offer career growth.
  • Global presence provides opportunities for international work experience.

What to watch

  • Complex organizational structure may slow decision-making processes.
  • Highly competitive industry with constant technological advancements.
  • Limited public information about employee satisfaction and work-life balance.

Why Johnson Controls

  • Pioneers in integrating smart technology for building management.
  • Offers specialized roles in HVAC and security systems engineering.
  • Strong commitment to sustainability through innovative building solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Johnson Controls

Johnson Controls is a global leader in building technologies and solutions, providing products and services that optimize energy and operational efficiencies of buildings.

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