Senior Associate, New Verticals - Product Operations

About the Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries by selling household essentials, groceries, brand-name favorites, local favorites and so much more. The end to end DashMart experience is powered through DoorDash. Third-party partnerships enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high-quality, speedy and efficient network - for both DashMarts and third party partners.

About the Role

We are expanding our Central Strategy & Operations team with a handful of Senior Associates to drive network-wide inbound and outbound productivity performance and efficiency through building operating principles and tools. You will be accountable for identifying and scaling system and operational improvements that enhance inbound throughput, accuracy, and cost efficiency.

You will serve as a key contributor in owning productivity metrics like receiving, throughout, accuracy, cost and efficiency. You will dig deep into data, identify root causes of performance variance, and build systematic tools / product enhancements that improve how our warehouse associates operate on a daily basis. You will partner closely with local operators, product managers, engineers, designers, and data scientists to conceptualize, iterate, launch, and maintain scalable solutions.

We’re looking for someone who thrives in fast-paced, operational environments and brings a strong ownership mentality. You should be comfortable diving deep into data using SQL, leveraging AI tooling to enhance analysis and decision-making, understanding how logistics systems drive frontline behavior, and translating insights into concrete system and process improvements. This is a highly visible individual contributor role with outsized impact on operational efficiency and cost performance.

You will report to a Manager within our Central Strategy & Operations team. This is a non-technical role and sits under our Strategy & Operations job family. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and testing products in the field - across DashMarts and third-party stores. This role requires roughly 25% travel, locally and nationally. You must be willing to start employment at DoorDash no later than June 15th, 2026. 

You’re excited about this opportunity because you will…

• Operate. You will understand the operating processes & systems that power our network inside and out.
• Experiment. You will identify inbound performance gaps, develop hypotheses, and test product features in partnership with Product, Engineering, and Data Science — including leveraging AI-enabled tooling where applicable.
• Scale. You’ll transform analytical insights into operational experiments that create measurable and scalable improvements in inbound throughput and efficiency.
• Build. You’ll do whatever it takes to launch and maintain system improvements — from detailed SQL analysis to drafting product requirements and supporting implementation.
• Analyze. You’ll assess the operational and financial impacts of your decisions and iterate based on data.
• Collaborate. You’ll work with a cross-functional team, including local operations, engineering, product, and data science, to drive alignment and execution.

We’re excited about you because…