Senior Manager, Engagement Management

As a Senior Manager, Engagement Management, you'll help scale GitLab's Professional Services business across Europe and Asia by managing a team that works closely with Sales and Customer Success to turn customer needs into clear services proposals and faster time to value. This is a strategic leadership role with regional scope, focused on professional services sales, forecast accuracy, team development, and stronger alignment across go-to-market teams. You'll report through the Professional Services organization and play a key role in shaping how GitLab supports enterprise and commercial customers adopting our AI-powered DevSecOps platform.

This is a strong fit if you're energized by building a repeatable services selling motion, coaching managers and individual contributors through complex deals, and improving how teams work across regions in an all-remote environment. In your first year, you'll help strengthen forecasting discipline, improve opportunity distribution and proposal quality, and create more consistent practices for discovery, scoping, estimation, and statement of work development.

What you’ll do

• Manage a team of Engagement Managers responsible for consultative Professional Services selling across your region.
• Manage regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.
• Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.
• Work with Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy.
• Distribute customer opportunities across the team to support balanced geographic or segment coverage.
• Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.
• Partner with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards.
• Improve the Professional Services sales process, including proactive servi