Systems Analysis Analyst - HIH – Evernoth

Key Responsibilities

• Elicit, analyze, validate, and document business and system requirements through collaboration with cross-functional stakeholders.
• Assess intake requests and evaluate solution feasibility in alignment with business and IT strategic objectives.
• Analyze existing systems, workflows, and processes to identify gaps, inefficiencies, and improvement opportunities.
• Partner with solution, enterprise, and application architects to address technical dependencies and ensure architectural alignment.
• Support solution design by working closely with development and solution engineering teams to deliver scalable, maintainable solutions.
• Facilitate discussions with diverse stakeholder groups, challenge assumptions, and drive clarity in ambiguous situations.
• Collaborate with QA teams to support testing, validation, and defect resolution.
• Support implementation, operational readiness, and post-deployment activities, including training and troubleshooting.
• Ensure operational partners are informed and prepared to support changes in the environment.
• Produce and maintain clear, high-quality documentation, including requirements, system specifications, process flows, and user materials.

Required Qualifications

Analytical & Problem-Solving Skills

• Proven ability to analyze complex business problems and systems and recommend effective solutions.
• Experience balancing strategic (top-down) and detailed (bottom-up) analysis.
• Ability to apply appropriate methods, tools, and techniques to solve problems ranging from strategic to tactical.

Communication & Collaboration

• Strong verbal and written communication skills with the ability to engage stakeholders at all organizational levels.
• Demonstrated ability to facilitate discussions and influence cross-functional teams toward aligned outcomes.
• Ability to translate complex technical and business concepts into clear, consumable deliverables.

Technical & Domain Experience

• Experience using SQL and/or Postgres for data analysis and system integration.
• Knowledge of Pega for workflow automation and business process management.
• Healthcare industry experience or knowledge of healthcare business capabilities is strongly preferred.
• Exposure to methodologies such as Agile, RUP, Six Sigma, or similar frameworks is a plus.

Professional Skills & Tools

• Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, Project, and Visio.
• Ability to produce concise, well-structured documentation.
• Comfortable working under pressure, managing ambiguity, and driving work toward defined outcomes.

About Evernorth Health Services