About the role
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
encompassing processing of customer contributions. Maintain compliance with Federal and State regulations as well as
Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational
excellence. Proven proficiency in all major skill sets. Demonstrated self -motivation, flexibility, problem solving and
decision-making skills.
What you will do
Process customer contributions and invoice payments received via paper check within designated regulations
Perform accountholder and business partner outreach to resolve contribution issues
Communicate and reinforce changes in operational policies and procedures.
Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment.
Participate in project testing or as subject matter expert as required
Prioritize and perform multiple tasks at the same time
Take ownership of escalated issues and report systems or policy issues to appropriate parties.
Act as an advocate for the customer by submitting feedback through appropriate channels.
Consistently meet/exceed all customer service standards
Model behavior consistent with Operations customer service standards, policies, and procedures.
Assist other Member Services teams when needed or requested
Other duties as assigned by Supervisor/Manager
Skills and Abilities
2 years’ experience in data entry, in a finance or healthcare setting preferred
Experience in cash handling or balancing preferred
Experience processing invoices preferred
Proficient in Microsoft Office Suite, specifically Excel
Experience with QuickBooks, is a plus
Proficient in 10-key
Strong customer service skills
Strong interpersonal skills
Excellent verbal and written communication skills
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task
Excellent organizational skills with attention to detail
Ability to work with a diverse work force and customer base
Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willingto adjust to multiple demands, shifting priorities, and rapid change.
Strong commitment to achieving personal growth and success
Standard 40 Hours, 8 hours per day, Monday to Friday. Consistent 8-hour shift can be chosen between the hours of 8:00 a.m. and 5:00 p.m.
Overtime hours will be mandated as necessary.
Due to peak processing times, PTO approvals will be limited during the months of December-January and April-May.
Education Qualifications
High school diploma or GED required.
Advanced degree – Associates, Bachelors, Masters, etc. – preferred.
Experience Qualifications
2 years’ experience in data entry, in a finance or healthcare setting preferred
The estimated salary range for this position is $20.00USD to $21.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Aplyr's read
HSA Bank specializes in health savings accounts, offering tax-free solutions for medical expenses. Ideal for those interested in consumer-directed healthcare finance.
What's promising
- •HSA Bank is a leader in the niche market of health savings accounts.
- •The company offers tax-free solutions, appealing to cost-conscious consumers.
- •Recent hiring in client services and sales suggests growth and investment in customer relations.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Dependent on regulatory environment for tax-advantaged status of products.
- •The niche focus may limit career growth opportunities within the company.
Why HSA Bank
- •HSA Bank focuses exclusively on consumer-directed healthcare financial solutions.
- •Offers a specialized product that combines healthcare and financial services.
- •The company plays a crucial role in helping individuals manage medical expenses tax-free.
Aplyr’s read is generated by AI from public sources. Was it useful?
About HSA Bank
HSA Bank is a leading provider of health savings accounts (HSAs) and other consumer-directed health care solutions, enabling individuals to save for medical expenses tax-free.
