About the role

Software Engineering Senior Analyst – Non-Prod Environment Support

Excited to grow your career?

Cigna, a leading Health Services company, is looking for exceptional software engineers to join our dynamic team in the Software Engineering Excellence organization. This role will be providing and supporting standardized, fit for purpose environments that satisfy our technology, business, and client testing needs. The ideal candidate will possess a deep understanding of mainframe technologies with operational support knowledge to maintain high availability of our systems, along with experience in cloud and midrange platforms that make up our complex testing environments.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Role Summary

The Senior Analyst – NPE provides operational and execution support for non-production mainframe environments. This role focuses on routine batch operations, monitoring, and incident handling, with guidance from Lead Analysts and Advisors.

Key Responsibilities

Perform daily batch monitoring, job restarts, and abend analysis
Execute DB2 data refreshes and backup activities for non-production environments
Handle JCL modifications and basic overrides
Monitor CPU, SPOOL, DASD, and storage usage
Support CICS monitoring and file management
Execute manual and ad-hoc jobs as per request
Assist with VSAM and Non-VSAM dataset creation
Support CA7 scheduling activities
Perform application checkouts and environment validation
Provide L1/L2 incident support following defined SOPs
Escalate complex issues to Lead Analyst or Advisor
Maintain operational documentation and checklists
Examples of Daily Activities
Monitoring batch jobs and fixing standard abends
Running scheduled and ad-hoc refresh jobs
Basic DB2 and SQL troubleshooting
Handling JCL changes and reruns
Monitoring system health dashboards
Supporting service requests and incidents

Qualifications

Bachelor’s degree in Computer Science / IT or equivalent experience
5 to 7 years of experience with mainframe technologies
Working knowledge of z/OS, JCL, DB2, CICS, VSAM
Basic experience with CA7 scheduler
Understanding of incident and change management processes
Strong analytical and troubleshooting skills
Ability to work well in a team environment
Preferred Skills
Exposure to healthcare systems
Knowledge of SQL and Teradata basics
Familiarity with monitoring tools and dashboards
Interest in automation and learning advanced mainframe skills

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Aplyr's read

Cigna is a global health services leader, attracting professionals dedicated to advancing healthcare solutions and improving patient outcomes worldwide.
Synthesized from recent postings & public sources

What's promising

•Cigna's diverse roles offer opportunities across healthcare, technology, and customer service sectors.
•The company's global presence allows for international career growth and mobility.
•Cigna invests in innovative health solutions, fostering a forward-thinking work environment.

What to watch

•The healthcare industry faces regulatory challenges that may impact Cigna's operations.
•Cigna's large size can lead to bureaucratic processes that slow decision-making.
•Limited public information about Cigna's internal culture and employee satisfaction.

Why Cigna

•Cigna's integration of Evernorth enhances its healthcare service offerings.
•The company emphasizes innovation in health technology and AI enablement.
•Cigna's focus on military and veteran partnerships sets it apart in healthcare services.

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About Cigna

Cigna

cigna.com

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Cigna Healthcare is a global health services company dedicated to improving the health, well-being, and peace of mind of those they serve. They offer a wide range of health insurance products and services, including medical, dental, behavioral health, pharmacy, and disability insurance.