About the role
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.
The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.
You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.
Responsibilities
- Own and lead customer relationships, strategy and governance
- Build and drive outcome-focused roadmaps
- Run QBR's and executive forums that enable decisions
- Deliver on renewals and identify strategic growth opportunities
- Manage the full customer lifecycle (onboarding, renewal, expansion)
- Partner with Sales, Delivery and Finance for aligned execution
- Act as the customer advocate, especially during critical issues
Skills required
- 5+ years in Customer Success, Account Management, Business Analysis or Consulting
- Proven success in renewals and account growth
- Strong commercial and strategic thinking
- Confident influencing senior stakeholders
- Structured, proactive and outcome-focused
- IT services, cloud, or complex customer environment experience
Benefits
- Flexible working arrangements
- Supportive leadership and clear career pathways
- Exposure to meaningful, real-world technology projects
- A collaborative, down-to-earth culture that values learning and improvement
- Health insurance
Aplyr's read
Lyra Technology Group is a dynamic IT solutions provider, attracting professionals passionate about driving digital transformation and enhancing business operations.
What's promising
- •Focuses on innovative technology solutions tailored to client needs.
- •Opportunities for career advancement in various IT and management roles.
- •Strong emphasis on digital transformation for business efficiency.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Potential for high-pressure environment due to focus on digital transformation.
- •Rapid growth may lead to organizational challenges and resource strain.
Why Lyra Technology Group
- •Specializes in bespoke IT solutions for diverse industries.
- •Recent hires indicate a strategic focus on client success and operational excellence.
- •Combines technology innovation with business operation enhancements.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Lyra Technology Group
Lyra Technology Group specializes in providing innovative technology solutions and services to enhance business operations and drive digital transformation.
