Senior Customer Success Manager - Lancom
Confirmed live in the last 24 hours
Lyra Technology Group
Job Description
Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.
The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.
You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.
Responsibilities
- Own and lead customer relationships, strategy and governance
- Build and drive outcome-focused roadmaps
- Run QBR's and executive forums that enable decisions
- Deliver on renewals and identify strategic growth opportunities
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