Customer Experience Development Professional

Confirmed live in the last 24 hours

Trendyol Group

Istanbul / Maslak

On-site

Posted August 22, 2023

Job Description

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

About the Role

As a Customer Experience Development Professional you will be at the forefront of improving our end-to-end customer journey with NPS and quality focus. Your primary responsibility will be to act as the voice of the customer, drawing experience maps to identify pain points, designing proactive solutions and govern company-wide experience projects. You will also be responsible for interpreting and synthesizing customer feedback from various resources. By regularly analyzing KPIs like NPS and quality metrics, you will create and update guidelines, ensuring we continuously enhance the customer experience and sustain "customer first" cultural focus across company.

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