The Practice Coordinator has program coordination responsibilities.  The Coordinator arranges for the provision of program-related care under the supervision of the physician.   The Practice Coordinator will be responsible for providing the necessary  support structure to encourage a patient-centric care environment, to include customer service functions such as telephone service, appointment and/or surgery scheduling, new patient coordination, authorizations and referral processes, and back office functionality.  

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Associates Degree.

• Minimum Experience: An Associates Degree with two (2) yrs of medical office, business office or related office exp is required. In lieu of degree, candidates with an equivalent combination of education and experience will be considered (a min of four (4) yrs related experience).

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Medical Terminology.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent Communication Skills

• Working knowledge of organizational payment processes and procedures

• Demonstrates good computer skills

• Demonstrates effective communication skills

• Good interpersonal and team work skills

• Responds positively to change regarding work

• Promotes teamwork and demonstrates respect for co-workers

Essential Tasks and Responsibilities

• Coordinates the provision of program-related care for patients under the supervision of the physician. 

• Serves as primary point of contact to patients, their families/representatives, outside agencies, physicians, vendors, and referral sources. 

• Responsible for overseeing the coordination of outgoing and incoming referrals and work queues. When needed assess for appropriateness and re-directing of referrals. If needed, functions in overseeing surgery scheduling (to include pre-cert, communicating with patients regarding scheduling and preop instructions, actively work with OR staff for block drop, etc.

• Coordinates clinical aspects in tandem with the Practice Manager(s), Physician(s), and Advanced Practitioner(s) - providing support for clinical staff and clinic patients to ensure workflow barriers are reduced or eliminated for smooth clinic operations.

• Under the supervision of the Practice Manager, responsible for clinical inventory and the ordering and management of all clinical supplies necessary for daily clinic operation.

• Monitors patient flow and the initiation process for establishing patient information, assisting as needed to achieve a smooth efficient operation

• Oversight to ensure all precertification for all procedures, prior authorizations, and in-basket request are completed and processed according to NGPG policy.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving