Customer Accounts Officer | Parramatta

We are currently looking for a customer focused Customer Accounts Officer to join the National Shared Services Centre located at our head office in Parramatta, NSW to provide support to our East Coast business partners. 

This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.   

This is a full-time, fixed term contract position ending March 2027 working Monday to Friday in our Parramatta office. 

In your new role, you will be: 

• Handling a high volume of collection calls to assigned customer base 

• Negotiating the collection of outstanding balances which have fallen into arrears 

• Proactively identifying and escalating risks to the Collections Manager 

• Monitoring and reporting in real time of payment deterioration 

• Ensuring all customer accounts have a valid credit application on file 

• Ensuring customer credit claims are recorded and managed through to conclusion 

• Managing customer orders within assigned credit limits 

• Generating, reviewing, and distributing various reports 

• Flexible in your approach with workdays and working hours 

• Collaborative with the Sales Function to resolve matters that may delay payment 

• Utilising a diary system to ensure strict follow-up with internal and external customers 

• Assisting the Collections Manager as required 

This role is a great fit for you, if you have: 

• Have a minimum 1-3 years’ experience in a collections / recovery role  

• Are experienced in managing a high value and volume customer portfolio 

• Exhibit strong and effective time and diary management skills and experience 

• Can deliver remarkable customer service and exceptional recovery results 

• Possess a high level of resilience and adaptability to changing situations 

• Have utilised SAP in previous employment 

About Heidelberg Materials 

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.  

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects. 

We are driven by excellence and high performance and together we will shape Australia’s construction materials industry building a legacy for generations to come. 

If you believe this role would be a great fit for you, please Apply Now! 

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.