About the role

Role: Lead – ServiceNow Platform Architect
Location: Bengaluru
Experience: 12+ years
Employment Type: Full-Time

Key Responsibilities

1. Architecture & Solution Design

Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability
Translate business requirements into technical architecture and solution blueprints
Ensure adherence to enterprise architecture standards and best practices

2. Technical Leadership

Provide architectural guidance to development, support, and integration teams
Lead design reviews and architecture governance forums
Provide technical Consultation on new business initiatives
Leads Platform Upgrade and Clone activities.
Mentor architects, developers, and engineers across teams
Drive standardization and reusable design patterns across implementations

3. Platform Governance & Strategy

Establish and enforce governance frameworks, design standards, and security controls
Ensure compliance with data security, regulatory, and audit requirements
Ensure the reliability, availability and performance of production platforms and applications.
Automate operational tasks to improve efficiency and reduce manual effort.

4. Performance & Optimization

Monitor platform health, performance metrics, and scalability
Identify bottlenecks and drive optimization initiatives
Ensure high availability and reliability of enterprise systems

5. Program & Stakeholder Collaboration

Partner with business stakeholders, product owners, and leadership teams
Drive solution alignment with business outcomes and operational goals
Communicate architecture decisions and trade-offs to technical and non-technical stakeholders

6. Continuous Improvement & Innovation

Stay updated with ServiceNow releases and emerging technologies
Drive automation, AI adoption, and operational efficiency initiatives
Identify opportunities for platform modernization and technical debt reduction

Required Skills & Experience

Experience

12+ years of overall IT experience
5+ years in ServiceNow architecture/design roles
Experience working in enterprise-scale, multi-instance environments.
Prior experience in telecom/media domain preferred

Technical Skills

Strong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.)
Hands-on knowledge of:
- ServiceNow data model, workflows, and scripting
- Integrations (REST/SOAP APIs, MID Server)
Knowledge of cloud architecture, microservices, and DevOps practices

Leadership & Operational Skills

Proven experience working with large technical teams and cross-functional programs
Strong architectural decision-making and governance experience
Experience in high-availability and 24x7 support environments

Soft Skills

Excellent stakeholder management and communication
Strong problem-solving and analytical mindset
Ability to influence and drive alignment across teams

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred
ITIL Foundation Certification

Weekly Hours:

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Aplyr's read

AT&T is a telecommunications giant offering diverse roles from cybersecurity to retail, appealing to tech-savvy professionals and customer service experts alike.
Synthesized from recent postings & public sources

What's promising

•AT&T's vast scale offers diverse career paths across telecommunications and technology sectors.
•Strong focus on cybersecurity roles indicates commitment to digital safety and innovation.
•Global presence provides opportunities for international career growth and development.

What to watch

•Complex corporate structure may lead to bureaucratic decision-making processes.
•High competition in the telecommunications sector could impact job stability.
•Frequent restructuring efforts can create uncertainty in job roles and responsibilities.

Why AT&T

•AT&T's integration of media and technology services sets it apart from traditional telecom companies.
•Strong government contract presence offers unique opportunities in public sector roles.
•Emphasis on AI and cybersecurity highlights a forward-thinking approach in tech development.

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About AT&T

AT&T

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T$26.19+0.92%

AT&T Inc. is a multinational conglomerate holding company that provides telecommunications, media, and technology services. It is one of the largest telecommunications companies in the world.