Senior Data Analyst-2

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Data Analyst-2

Position Title: Senior Data Analyst
Location: Pune, India

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all

Overview:

Mastercard's Customer Experience and Disputes team is transforming the post-purchase journey by reducing friction, improving transparency, and enabling real-time collaboration between consumers, merchants, and issuers. This role will contribute to shaping innovative solutions that simplify transaction recognition, enhance purchase management, and streamline dispute resolution.

We are seeking a strategic, analytical, and collaborative candidate to join our team as a Senior Data Analyst. The role is cross-functional and will partner closely with our Sales, Account Management, Product and Strategy teams. The role will drive advanced reporting, data visualization capabilities, and insights on large volumes of data to support analytics and tracking needs across the organization. This is a high-impact role with visibility across senior stakeholders and direct influence on business performance and metric tracking both internally and externally to the organization.

The Role:

• Effectively use tools to manipulate large-scale databases, synthesize data insights, provide hypotheses, and present findings via PowerBI dashboards, Excel, and PowerPoint to drive forward internal and external conversations.
• Translate business requirements into simple, easy-to-understand tangible solution specifications and high-quality, on-time deliverables that use data to answer questions.
• Support quarterly business reviews, executive strategy presentations, and business-as usual metric tracking from an analytics and reporting standpoint
• Quickly understand how the Experience and Disputes offerings serve our customers' needs and how this translates into data-driven value for new and existing customers
• Collaborate with Product Owners, Technology, Sales, and Account Management to templatize, automate, and deliver data requests
• Teach internal customers how to use new business intelligence reports and tools by documenting processes and help guides

All About You:
• Direct experience in business analytics, consulting, or other data driven storytelling roles
• Extensive hands-on SQL expertise as well as experience with BI tools such as Power BI, Hadoop, Tableau, PowerPivot, and Excel. Also need a strong understanding of relational database concepts and the ability to define relationships between database tables.
• Strong track record of working independently, solving complex problems and delivering insights with high attention to detail and accuracy.
• Exceptional communication and storytelling with data abilities, especially in senior executive presentations
• Experience in the payments industry is a plus
• Bachelor's degree or equivalent experience; a background in data analytics, data science or related field preferred but not required

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.