Service Level Analyst

Work model: On-site | Location: São Paulo/SP

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

 

About the role

As a Service Level Analyst, you will play a key role in monitoring and improving service level performance across multiple markets using BEES. This role sits at the intersection of data analysis, business performance, and cross-market collaboration, supporting the continuous improvement of our order fulfillment and inventory management processes.

You will work closely with different Business Units across Latin America, analyzing key service level indicators and translating insights into actions that drive better operational performance. This role requires someone comfortable working with data, building insights, and communicating results clearly to stakeholders across different countries.

Over time, the role evolves from deep performance analysis to leading performance discussions and improvement initiatives with the markets.

What you’ll do

• Monitor and analyze daily Service Level KPIs, such as OTIF, NPS, and platform uptime.
• Track and evaluate performance across multiple Business Units, including Brazil, Mexico, Peru, and Paraguay.
• Build and maintain performance tracking using Excel and Power BI dashboards.
• Translate data insights into clear reports and presentations for stakeholders and leadership.
• Lead regular performance discussions with Business Units to review results and identify improvement opportunities.
• Develop and implement initiatives to improve Distribution Service Loss (DSL) and platform uptime.
• Build business cases and support the testing of operational solutions, including replenishment and forecasting algorithms.
• Collaborate with data and product teams to validate solutions and ensure continuous improvements in service level performance.
• Proactively engage with stakeholders across markets to identify operational challenges and improvement opportunities.

What you’ll need

• Bachelor’s degree in any field.
• Strong proficiency in Excel and Power BI for data analysis and performance tracking.
• Experience working with performance KPIs, ideally related to service level, operations, or supply chain.
• Understanding of inventory manage