Senior Specialist, Resource Management

Confirmed live in the last 24 hours

West Monroe

Costa Rica

On-site

Posted April 30, 2026

Job Description

Are you ready to make an impact?

West Monroe is looking for a Senior Specialist in Resource Management to manage staffing needs within our practices. You will coordinate resource requests by considering client needs, staff availability, skills, and preferences, all while following our staffing guidelines and considering equity and fairness. You'll work hands on with leadership to make strategic staffing decisions and escalate issues when necessary.

Responsibilities:

Collaborate with leadership, project teams, and other resource managers to make staffing decisions and communicate them effectively
Ensure data accuracy related to staffing across multiple disparate systems
Report on staffing metrics like utilization, open roles, opportunities to rotate roles on long-term engagements, etc., and provide those reports to leadership to help manage the business and plan future resource needs
Maintain relationships with resources to understand their goals and preferences while balancing the needs of the business and our clients
Work with career advisors and project managers to understand skills and development needs, offering our resources the ability to upskill
Monitor employee engagement and work with Talent Management as needed
Develop strategies for transitioning staff on and off long-term projects smoothly
Communicate staffing decisions with a focus on fairness and employee satisfaction
Support financial goals through effective and efficient resource assignments and a proactive lens on monitoring revenue and utilization
Collaborate with other resource managers on cross-practice staffing and Shared Services on internal projects
Manage the bench program to keep non-billable/project staff engaged and learning

Qualifications:

2+ years of experience in business, HR, operations, or professional services.
Commitment to diversity and openness to new perspectives
Strong communication, relationship-building, and conflict resolution skills
Excellent organizational and time management abilities
Strong client focus and dedication to continuous improvement
Ability to network and build relationships with internal stakeholders
Interest and or willingness to learn intermediate Excel and data analytics skills

Other consultancies talk at you.
At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

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