Primary Details

Time Type: Full time

Worker Type: Employee

Work Experience:

Necessary Work Experience includes:
Relevant years of Technical Service Experience

Preferred Work Experience includes:
Must possess at least one Implementation or Application Developer Certification
Relational database and SQL development experience

Responsibilities :

Document and demonstrate solutions clearly through various means.
Deliver solutions that meet customers' needs effectively.
Support the analysis of business requirements, and design and implementation of solutions.
Provide support during testing, handover, and post-implementation.
Ensure accuracy and timeliness of output and reporting.
Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.
Mentor and develop staff to maintain desired technical abilities within the team.
Expertise in multiple ServiceNow Applications
ITSM (Incident, Problem, Request, Change), Employee Centre, Virtual Agent
ServiceNow CMDB configuration
Integrations and Integration Hub
Employee Center Configuration
MID server implementation and configuration experience
Scripting (JavaScript/REST)
Contributing to the continuous

The purpose of this role is design, code, test, correct, and document complex programs and scripts based on agreed specifications and standards, in collaboration with software engineers to develop and integrate software solutions, and enhance existing systems to improve operational applications.

Responsibilities :

• Document and demonstrate solutions clearly through various means.

• Deliver solutions that meet customers' needs effectively.

• Support the analysis of business requirements, and design and implementation of solutions.

• Provide support during testing, handover, and post-implementation.

• Ensure accuracy and timeliness of output and reporting.

• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

• Mentor and develop staff to maintain desired technical abilities within the team.

• Expertise in multiple ServiceNow Applications

• ITSM (Incident, Problem, Request, Change), Employee Centre, Virtual Agent

• ServiceNow CMDB configuration

• Integrations and Integration Hub

• Employee Center Configuration

• MID server implementation and configuration experience

• Scripting (JavaScript/REST)

• Contributing to the continuous improvement of development processes and methodologies

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience in financial services.

• Relational database and SQL development experience.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

• Must hold at least one Implementation or Application Developer Certification

• Relational database and SQL development experience

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Agile Application Development, Communication, Critical Thinking, Customer Service, GitLab CI/CD, Intentional collaboration, Managing performance, Process Improvements, Requirements Analysis, Risk Management, Scalability Testing, Software Development, Software Development Life Cycle (SDLC) Methodologies, Software Engineering, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.