About the role

Aplyr's Quick Take

This role is about supervising a technical support team for scientific instruments, focusing on customer service and problem resolution. You'll manage daily operations, mentor staff, and collaborate with other departments to improve service quality. It's a leadership position that requires both technical knowledge and people management skills.

Good fit

Ideal candidates have a background in science or engineering, with at least 3-5 years in technical support and some leadership experience. A systematic problem-solver who enjoys mentoring others and working in a collaborative environment would thrive here.

Worth noting

The job involves strict adherence to safety and cleanliness protocols, including no personal grooming products in the cleanroom. The role may also require working in fluctuating temperatures and with loud machinery, which could be a downside for some.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), No contact lens allowed; prescriptive glasses will be provided, Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Working at heights

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Technical Support Supervisor at Thermo Fisher Scientific, you'll guide a team delivering excellent technical support for our scientific instruments and solutions. You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.

Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll mentor and develop team members while maintaining strong relationships with R&D, operations, sales, and quality teams to ensure comprehensive customer solutions. This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in technical support or service in a related industry
• Preferred Fields of Study: Science, Engineering, Computer Science, or related technical field
• Demonstrated leadership experience managing technical teams
• Strong problem-solving and analytical skills with systematic approach to issue resolution
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Fluent English proficiency (minimum B2 level)
• Experience with CRM systems and technical support tools
• Project management and resource planning capabilities
• Proven ability to work effectively in cross-functional, multicultural environments
• Customer-centric mindset with focus on service excellence
• Strong interpersonal skills for coaching and developing team members
• Ability to analyze performance metrics and implement improvements
• Willingness to travel as needed (up to 25%)
• Experience with quality management systems and regulatory compliance
• Proficiency with Microsoft Office suite and remote support applications

Skills & Tags

Aplyr's read

Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
Synthesized from recent postings & public sources

What's promising

•Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
•The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
•Global presence provides diverse career opportunities across multiple regions and disciplines.

What to watch

•High pressure and fast-paced environment may not suit everyone.
•Complex organizational structure can lead to communication challenges.
•Frequent acquisitions may result in uncertainty and change for employees.

Why Thermo Fisher

•Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
•The company plays a crucial role in global scientific advancements and healthcare solutions.
•Strong focus on sustainability and corporate responsibility sets it apart in the industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Thermo Fisher

Thermo Fisher

thermofisher.com

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Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.