DevOps Engineer - Europe

Job Type:

Permanent

Build a brilliant future with Hiscox
 

About us:

HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Team:

In Hiscox Europe, you will work across several geographies, which includes Germany, France, Benelux, Iberia and Ireland. We are organized in an Agile manner through Value Streams with the aim of autonomous teams towards specific key demands, be it country specific or cross country.

As part of the Europe Technology Team, based in Lisbon, and reporting to Cloud & Integration Lead, you will be the DevOps Engineering Manager responsible for the EU DevOps Value Stream.

The Role:

As a DevOps Engineering Manager, you will be responsible for the successful management of the tools, KPIs, and DevOps  Value Stream. You will ensure that they meet business needs with optimal performance and quality, and are used in accordance with the agreed governance.

Key Responsibilities
 

Team and Service Management:

• Lead a team of Cloud and DevOps engineers
• Monitor and manage related services provided to Hiscox by 3rd parties, ensuring that we have the right quality controls in place and best practices are being followed
• Representative for the EU Cloud and DevOps Team within the wider organisation

Technical leadership:

• Define, distribute and maintain guidelines, standards and templates to be consumed across the wider IT team
• Establish and manage suitable processes and tooling as required within the team
• Provide guidance and coaching in cloud and DevOps technologies and approaches as needed
• Drive the DevOps principles and culture across the wider IT team
• Coach and influence engineers to DevOps maturity
• Oversee and direct the vendor DevOps and Infrastructure resources
• Monitor market trends and best practices relating to DevOps, CI/CD and use of cloud services
• Act as an SME within the wider IT team, advising on strategy and defining the right approach for a range of projects

Change Delivery and Operational Support:

• Create and maintain cloud infrastructure across all Production and Testing environments
• Create and maintain suitable monitoring at all levels (infrastructure, app, data)
• Provide a 3rd-line Production support relating to the cloud and CI/CD components
• Drive the commoditisation of cloud services where possible
• Analyse Project Requirements, working with Architects and Application teams to define the optimal cloud and CI/CD designs
• Produce and validate low level designs that will be delivered using cloud services
• Drive alignment and consistency between solutions where appropriate
• Validate estimations on Project activities required from the cloud & DevOps team
• Act as the key point of contact for Project and BAU Support stakeholders

Person Specification

• Creative, proactive, logical and innovative and will not just accept the status quo
• Results driven, with the energy and determination to succeed in a fast paced environment
• Good stakeholder and expectation management
• Excellent English written and verbal communication skills, capable of working with a wide range of stakeholders
• Demonstrates a commitment to Quality and Best Practice

Required Skills & Experience

• At least five years’ experience of working as a DevOps and cloud engineer, preferably on an Azure environment
• Prior experience working in a relevant IT role (for instance application/infrastructure support & operations or a delivery role using relevant technologies)
• Experience of implementing and managing infrastructure as code using Terraform
• Experience of CI/CD & pipeline management
• Experience working with distributed teams and building relationships with stakeholders
• Experience of managing 3rd party services
• Experience working in a Production Support role
• Ability to read and comprehend business requirements and high level design deliverables to be able to advise on suitable solution design
• Familiarity with both Waterfall and Agile Software Development Methodologies

Work with amazing people and be part of a unique culture