Data & Insights Manager

The Data & Insights Team

Our focus is on building platforms, capabilities, and insights that are utilized across the organization by sales, marketing, engineering, finance, product, and operations. The ideal candidate will have a strong data and development background with the ability to tie data engineering and analytics initiatives to business impact.

You will be part of a team that empowers the enterprise with trusted, timely, and actionable insights to drive business transformation and customer value.

What you’ll be doing

Team Leadership & Development

• Lead, mentor, and coach a team of data engineers, cultivating a culture of ownership, accountability, and continuous improvement.
• Conduct regular one-on-one meetings, performance reviews, and career development discussions with team members.
• Drive recruiting and hiring efforts to build and maintain a high-performing engineering team.
• Report on team progress, challenges, and technical roadmaps to the U.S. based manager.

Technical Execution & Guidance

• Provide clear technical guidance and direction, ensuring the team adheres to best practices in data engineering, testing, and deployment.
• Act as a hands-on data engineering contributor, directly involved in the design, development, and maintenance of scalable data pipelines and infrastructure.
• Participate in architectural reviews and technical design discussions, making sound and timely technical decisions.
• Ensure the team maintains rigorous standards for code quality, system performance, and reliability across all systems.
• Optimize the Software Development Lifecycle (SDLC) and deployment processes to enhance efficiency and speed of delivery.

Project & Operational Management

• Manage project timelines, resource allocation, and deliverables utilizing project management tracking software (e.g., Jira).
• Anticipate, identify, and proactively mitigate risks and issues that could impact project timelines or team performance.
• Drive seamless cross-functional collaboration with other engineering teams, QA, and operations to ensure smooth product integration and release.
• Collaborate closely with Product Management and other key stakeholders to define the team's technical roadmap and strategic vision.

Support Management

• Manage support request triage for L1-L3 support and ensure timely prioritization and resolution.
• Own global support process and operations - weekly on-call rotation, responding and troubleshooting, and resolving critical incidents and production issues - partnering with engineering and analytics management for implementation and process improvements.
• Ensure the global support process is adhered to by both direct staff and across the organization.

What you’ll bring to the role

Required Qualifications & Experience:

• Education: BS in Computer Science, Engineering, or a related quantitative field.
• Engineering & Leadership: 8+ years of experience in data engineering and/or software development, including 2+ years in a formal people management role.
• Team Management: Proven ability to lead and mentor a team of 4 or more engineers.

Support Management: Experience managing a global support process across multiple teams and timezones

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