Junior Production Support Analyst - Hong Kong

About the Team:

 

We are looking for a talented individual to join our client's FIC Production Management team to provide 1st - 3rd line support for Fixed Income trading systems.

 

This is a production level two support role in Fixed Income Sales & Trading, supporting our client's trading plant. The trading product offering provides internal and client users with a wide range of trading strategies including benchmark trading, smart order routing, discretionary strategies and internalization of flow, covering listed interest rates, credit and derivatives instruments.

 

Position Description:

 

Production Support Analysts are responsible for ensuring optimal performance and stability of Front Office pricing, trading, and risk management applications across multiple product lines.

 

The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

 

 

Core Responsibilities:

 

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
• Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

 

Skills Required:

 

• Bachelor’s degree in Computer Science or related field from an accredited college or university
• A passion for Financial Markets
• Solid communication skills for facing off both to IT and business teams
• Strong understanding of server, storage, MQ, and application technologies (Java, .NET, C++)
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Strong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.
• Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Excellent spoken and written English communication skills.

 

Skills Desired:

 

• Experience providing application support for mission-critical applications

 

What you'll get:

 

• Training before your placement
• A generous graduate salary
• Pay rise after 12 months to reflect your progress.
• Ongoing