About the role
About Certify:
At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.
What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.
But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure.
Role Overview
We are looking for a Technical Support Engineer (TSE) who will do technical problem-solving for our customers and internal teams. This role bridges the gap between customers, operations, and engineering by troubleshooting platform issues, investigating data and integration problems, and ensuring timely resolution while maintaining strong SLAs.
The ideal candidate is technically strong, detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare SaaS environment.
Key Responsibilities
Customer & Ticket Support
Own and manage technical support tickets from intake to resolution using tools such as Zendesk / Jira.
Investigate and resolve platform issues, data discrepancies, automation failures, and workflow errors.
Clearly document findings, root causes, and resolutions for each issue.
Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.
Technical Troubleshooting
Analyze logs, API responses, database records, and system behavior to identify root causes.
Perform SQL queries and data validation to support investigations.
Reproduce issues in lower environments when required.
Cross-Functional Collaboration
Work closely with Engineering, Operations, Product, and Customer Success teams to resolve complex issues.
Escalate bugs with clear reproduction steps, logs, and impact analysis.
Assist Ops teams by identifying technical vs process-driven issues and routing accordingly.
Monitoring & Proactive Support
Proactively identify recurring issues and suggest preventive measures.
Participate in incident response, RCA creation, and post-incident reviews.
Documentation & Process Improvement
Create and maintain internal documentation, runbooks, and troubleshooting guides.
Identify gaps in support processes and recommend improvements.
Help standardize ticket-handling procedures and best practices.
Required Qualifications:
Technical Skills
0-3 years of experience in Technical Support, Application Support, or Production Support for a SaaS platform.
Strong understanding of:
REST APIs, HTTP methods, status codes
JSON payloads and API debugging (Postman, curl, etc.)
Hands-on experience with SQL for data analysis and troubleshooting.
Familiarity with cloud-based environments (AWS, GCP, or Azure).
Experience using ticketing and issue-tracking tools (Zendesk, Jira, ServiceNow).
Domain & Process
Experience supporting B2B SaaS products.
Understanding of SLAs, incident severity levels, and escal
Aplyr's read
CertifyOS revolutionizes healthcare credentialing with technology-driven solutions, attracting professionals in tech, data, and operations seeking to enhance compliance and efficiency.
What's promising
- •CertifyOS offers a cutting-edge platform addressing critical credentialing needs in healthcare.
- •The company is expanding rapidly, hiring across diverse roles from tech to operations.
- •CertifyOS focuses on compliance, crucial in the highly regulated healthcare industry.
What to watch
- •The niche focus on credentialing may limit broader industry applicability.
- •Rapid expansion could strain resources and impact operational effectiveness.
- •Limited public information about company culture and employee satisfaction.
Why CertifyOS
- •CertifyOS specializes in automating the complex credentialing process for healthcare professionals.
- •The platform ensures compliance with evolving healthcare regulations, a unique selling point.
- •CertifyOS integrates technology with healthcare operations, differentiating it from traditional credentialing services.
Aplyr’s read is generated by AI from public sources. Was it useful?
About CertifyOS
CertifyOS is a technology platform that streamlines the credentialing process for healthcare professionals, ensuring compliance and efficiency in the verification of qualifications.
