Loan Servicing Representative

Pay Range: $22.79-$27.36

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position 

is responsible for the meticulous intake, review, and processing of vehicle title documents, ensuring accuracy and compliance with regulatory requirements. This role also involves managing related loan servicing records, including scanning, indexing, and maintaining electronic and physical files. The specialist plays a crucial role in collateral management and provides support for information requests. 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES (including the following). May perform other duties as requested or assigned. 

Title Document Intake and Review: 

• Receive and meticulously review vehicle title documents for accuracy, completeness, and compliance with state regulations. 

• Identify and resolve discrepancies or errors in title documents. 

• Ensure proper documentation and tracking of all title-related transactions. 

 

Title Processing and Lien Management: 

• Process vehicle title transfers and lien releases, ensuring timely and accurate completion. 

• Maintain accurate records of vehicle titles and lien information. 

• Assist with the release of liens on auto loans. 

 

Loan Servicing Records Management: 

• Prepare, scan, and index title documents and other loan servicing records into the imaging system. 

• Maintain and update electronic and physical records, ensuring accuracy and compliance with retention policies. 

• Perform batch/document indexing and resolve issues with unreadable documents. 

 

Collateral Management Support: 

• Assist with other collateral management tasks, including insurance claims processing, GAP/warranty administration, and UCC lien releases. 

• Support the monitoring of loans for adequate insurance coverage. 

 

Information Retrieval and Support: 

• Respond to requests for title documents and related information from internal and external stakeholders. 

• Assist related departments with title document requests. 

 

Compliance and Operational Efficiency: 

• Ensure all title document processing and records management activities comply with credit union policies and state regulations. 

• Maintain accurate records and complete assigned reports within established deadlines. 

• Keep management informed of area activities and potential issues. 

• Maintain member confidentiality. 

 

Customer Service and Teamwork: 

• Provide excellent internal and external customer service, demonstrating courtesy and professionalism. 

• Support other loan servicing records personnel as needed.