About the role
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role location: Hybrid (three days in-office, two days virtual)
About the role:
This role provides end‑to‑end application maintenance and support for the Vicor Remittance platform, ensuring stability, availability, and optimal system performance.
It serves as a primary technical contact for client inquiries, production issues, service requests, and operational activities.
The position requires strong ownership of incident management, alert response, and issue resolution, ensuring timely recovery and minimal business impact.
The role supports environment readiness, including deployments, upgrades, patching cycles, and participation in audit, compliance, or DR activities.
It is a hybrid role that blends technical troubleshooting, client support, coordination with L3/engineering teams, and operational excellence.
What you will be doing:
Monitoring system alerts and production activities, responding to incidents, failures, and performance issues to ensure uninterrupted platform service.
Handling service and change requests, including patching, upgrades, deployments, configuration updates, and certificate renewals.
Supporting vulnerability remediation activities, coordinating with Security, Infrastructure, and Engineering teams to remediate findings.
Performing and supporting Disaster Recovery Exercises (DRE), ensuring documentation, validation, and test execution readiness.
Investigating and resolving client‑reported issues, analyzing logs, tracing workflows, and providing clear, timely communication to stakeholders.
Documenting resolutions, updating runbooks, and contributing to process improvements that enhance operational stability.
Working with cross‑functional teams (L3 Development, Implementations, Infrastructure, ETG, etc.) to escalate complex issues and drive long‑term fixes.
What you will need:
Strong technical troubleshooting skills with exposure to Linux/Unix, batch processing, application logs, and file transmission workflows.
Experience supporting production applications in a mission‑critical environment—preferably financial services, remittance, or payment systems.
Familiarity with change management, including deployments, version upgrades, patching, and controlled release cycles.
Understanding of incident management processes, monitoring tools, alert analysis, and RCA documentation.
Ability to work effectively under pressure, prioritize tasks, and communicate clearly with both technical and non‑technical stakeholders.
Willingness to participate in on‑call rotations, maintenance windows, and client‑driven operational schedules.
A continuous improvement mindset and readiness to engage in knowledge sharing, documentation, and team collaboration
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Skills & Tags
Aplyr's read
FIS is a global financial technology leader, attracting professionals in software, analytics, and sales, dedicated to advancing banking, merchant, and capital market solutions.
What's promising
- •FIS offers diverse career opportunities across global locations, including roles in technology, sales, and analytics.
- •The company is a leader in financial services technology, providing innovative solutions to major financial institutions.
- •FIS invests in cutting-edge technology, such as AI and machine learning, enhancing its product offerings.
What to watch
- •FIS faces intense competition from other financial technology firms, impacting market share.
- •The company has undergone significant restructuring, which may affect job stability.
- •Complexity in global operations can lead to challenges in coordination and communication.
Why FIS
- •FIS has a strong focus on integrating advanced technologies like AI into financial services.
- •The company provides comprehensive solutions across banking, merchants, and capital markets, offering a broad industry impact.
- •FIS supports a wide range of financial institutions, from small banks to large capital markets, showcasing its versatility.
Aplyr’s read is generated by AI from public sources. Was it useful?
About FIS
FIS is a global leader in financial services technology, providing software, services, and technology solutions for merchants, banks, and capital markets firms.
