Position:

Senior Technical Writer (eInfochips Inc)

Job Description:

What You'll Be Doing:

• Create and manage comprehensive documentation sets including API guides, SDK documentation, technical reference manuals, and advanced troubleshooting content.
• Work independently with cross-functional teams (engineering, product, support, QA) to gather technical information and stay aligned with product development cycles.
• Drive documentation planning, content architecture, and updates in parallel with product releases.
• Review and edit documentation created by other writers to ensure quality, consistency, and clarity.
• Mentor junior writers, providing guidance on best practices, style, and technical accuracy.
• Assist in defining documentation standards, templates, and process improvements.
• Support localization workflows and advise on content strategy for international releases.
• Manage multiple documentation projects with minimal supervision and proactively identify content gaps.
• Take ownership of documentation deliverables and lead documentation efforts across products ensuring quality of deliverable.
• Will be required to utilize advanced authoring and content management tools (e.g., Adobe FrameMaker, MadCap Flare, XML-based systems).
• Job complexity may vary among jobs within this job level and will align with one of the job complexities listed below:
  (1) Incumbent has knowledge and experience in own discipline and may still be acquiring higher level knowledge and skills. Incumbent builds knowledge of the organization, processes and customers, solves a range of straightforward problems, and analyzes possible solutions using standard procedures. A moderate level of guidance and direction is provided.
  (2) Incumbent has extensive knowledge and experience in own discipline, possesses strong knowledge of the organization, processes and customers, solves a range of complex problems, and analyzes possible solutions using standard procedures. Limited guidance and direction is provided.
  
  Experience / Education
  Typically requires a 4 year degree and a 5+ years of related experience; or an advanced degree without experience; or equivalent work experience.

What We Are Looking For:

• Primary responsibility in this senior role involves creating, editing, and maintaining technical documentation like user manuals, installation guides, maintenance procedures, and other related materials for Embedded or IoT Hardware Products (Must), often collaborating with engineering teams to accurately explain complex products or processes to users, ensuring clarity and compliance with industry standards.
• Writing and Editing: Develop comprehensive technical documentation, including user manuals, system guides, training materials, and reference manuals, ensuring clear and concise language appropriate for the target audience.
• Technical Understanding: Gain in-depth knowledge of products and systems by working closely with engineers, designers, and other technical stakeholders to accurately capture technical details.
• Information Gathering: Conduct research, gather information from technical drawings, specifications, and other sources to create accurate documentation.
• Offshore team: Coordinate with the offshore team by maintaining a clear list of assigned tasks and priorities to ensure transparency.
• Knowledge sharing: Share key learnings, updates, and challenges regularly so both teams stay aligned and informed. Encourage cross-team knowledge sharing and reviews to improve documentation quality and consistency.
• Visual Aids: Create diagrams, charts, illustrations, and other visual elements to enhance understanding of complex technical concepts.
• Standards Compliance: Adhere to industry standards and regulations related to technical documentation, such as S1000D or ATA 100, ensuring consistency and quality.
• Collaboration: Work with cross-functional teams to gather feedback, review drafts, and incorporate necessary changes.
• Content Management: Utilize authoring tools and content management systems to organize, update, and publish technical documentation efficiently.

Skills:

• Excellent written and verbal communication skills
• Strong technical understanding of products and systems
• Hand-on experience with usage of JIRA & Confluence
• Proficiency in authoring tools like Adobe FrameMaker, MadCap Flare, InDesign, Illustrator or similar
• Ability to translate complex technical concepts into clear, understandable language
• Attention to detail and accuracy
• Experience with graphic design tools (if needed)
• Knowledge of industry standards for technical documentation:
• IEC/IEEE 82079-1: A documentation standard
• VDI guideline 2770: A guideline for exchanging documents
• ISO 2651x: Software documentation for target groups
• ISO/AWI 21999: A guideline for improving the quality of translations

Additional Job Description

• Experience in Technical Writing for Embedded/IOT Devices Design and Development documents
• Sound Knowledge of Firmware and Software Development Tools/Technologies
• Collaboration and Communication
• MS Word – Documentation
• Jira – Project Management
• TeamCenter – PLM
• Madcap Flare – Authoring/CMS
• Indesign- Authoring tool
• SAP Access- For updating/notifying- New material/Bill of material

What’s In It for You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Work Arrangement Fully OnSite: Must be able to travel to an Arrow Client office location as requested by Arrow Client leadership.

Location: Complete On-Site at Northford, Connecticut (Complete Onsite) 

About eInfochips: eInfochips, an Arrow company (Fortune #154), is a leading global provider of product engineering and semiconductor design services. A rich history of over two decades, with over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. eInfochips has strategic technology partnerships with Qualcomm, NVIDIA, NXP, Analog Devices, Texas Instruments, Amazon, Microsoft and Google to name a few. Along with Arrow’s $38B in revenues, 22,000 employees, and 345 locations serving over 80 countries, eInfochips is primed to accelerate connected products innovation for 150,000+ global clients. eInfochips acts as a catalyst to Arrow’s Sensor-to-Sunset initiative and offers complete edge-to-cloud capabilities for its clients. Please visit www.einfochips.com for our portfolio of product engineering services across various industries & verticals.

EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

Location:

US-CT-Northford, Connecticut (Cust-Honeywell)

Time Type:

Full time

Job Category:

Engineering Services

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.