Product Designer, Monetization

SUPERHUMAN MAIL

At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast.

Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. Learn more at superhuman.com.

BUILD LOVE

At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT

We're not solving a small problem, nor are we addressing a small market. We're reshaping the fundamentals of how people work. We're combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate. We are building a household brand and a worldwide organization. We are here to do our best work, and we hope you are too.

ROLE ‍‍

How you’ll contribute

• Work with teammates in product, marketing, engineering, analytics, and finance to craft monetization experiences through new features and enhancements.
• Define and shape end-to-end monetization workflows, starting from early ideas and sketches, progressing to interactive prototypes, high-fidelity designs, and final implementation.
• Leverage customer insights to drive decisions aimed at improving conversion, upgrades, retention, and subscription management experiences.
• Conduct qualitative and quantitative research to understand customer needs around pricing, plans, billing, and payments, as well as competitor analysis to inform strategy.
• Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work that supports revenue growth.

How you’ll collaborate

• Partner with product managers to set the vision for monetization initiatives and build a roadmap of projects that improve revenue, conversion, and customer trust.
• Engage with Product, Marketing, Brand, and Finance stakeholders, effectively communicating design updates to leadership for feedback and approval.
• Advise product and engineering teammates through a deep understanding of monetization patterns and systems, staying abreast of emerging trends and best practices.
• Work closely with engineering, product, marketing, and finance to improve processes and deliver reliable, scalable monetization features across the product.

SOUND LIKE YOU?

• Experience: 5+ years of relevant experience in product design roles, with 3+ years of experience designing growth or monetization-related product experiences.
• Expertise: You have demonstrated mastery of product design, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy. Sweats the details to build a premium experience for users.
• Curiosity: You love exploring new ideas and solutions across technology and user-centric design. You are a perpetual learner, constantly seeking out new insights and industry trends to add to your repertoire of ideas and solutions. You are exceptionally curious about technology, design, product, and people.
• Drives Towards Clarity: Thrives in ambiguity and is excited by the opportunity to validate hypotheses. Nimble and able to pivot as new insights emerge. Brings clarity and confidence to teams through their work.
• Delight & Empathy: You understand how customers think and care deeply about their journey— including moments involving pricing, payment, and trust. You can accurately predict how changes will make them feel. You enjoy creating delight.
• Excellent Communication: Yo