Corporate Quality Manager

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. 

As a Quality Systems Manager, you will be responsible for the development, implementation, maintenance, and continuous improvement of the company’s Quality Program / Quality Management System (QMS). This role is critical to ensuring controlled document management, training systems, and quality event processes and metrics meet applicable regulatory and internal requirements. In this role, you will own the document lifecycle and quality system infrastructure, overseeing creation, revision, approval, training linkage, and periodic review of controlled documents. You will partner cross-functionally to implement and maintain procedural compliance, drive system-level improvements, and ensure quality data is accurately captured, trended, and communicated to cross-functional team members. Through tracking and trending of quality event metrics (nonconformances, deviations, CAPAs), you will support a data-driven, inspection-ready quality culture. 

This role will partner closely with Pharmacy and Product Quality. This role participates in internal and third-party audits and supports inspection readiness activities across Ro. This role will report to the Senior Manager, Quality Systems and Regulatory Affairs on the Clinical team.