Onboarding Analyst – Client Shared Services

What is the opportunity?

The role supports the local compliance of RBC’s tax obligations by ensuring the timely and accurate tax onboarding of clients to RBC Capital Markets. You will work within the Tax Operations team to manage in-scope tax regulations, ensuring that all client documentation and regulatory requirements are met accurately and efficiently.

What will you do?

• Undertake day to day activities of the Tax Onboarding Team for RBC CM (Capital Markets) business Units, which includes, but not limited to, the timely and accurate indexing of tax obligations in TORC (Tax Operations Regulatory Control) resulting from the identification of new client, product, account, and agreements by CM Tax Operations.

• Conduct initial outreach to clients to obtain valid and up to date tax documents, self-certifications, public documents, and cure documents as necessary for successful completion of Tax Onboarding.

• Utilize third party tax form repositories and service providers to obtain tax documentation, raising new requests and maintaining open documentation collection cases.

• Facilitate the collaboration and escalation between CM Tax Ops and client/counterparties, expediting issues while ensuring the management of expectation between groups reliant on tax document itself and associated validity status.

• Maintain clear and accurate audit status in respect to the sequence and frequency of the outreach and follow-ups, including evidence of the dates, persons and communications undertaken.

• Perform the initial cursory review of tax forms to ensure that they meet preliminary validation standards including the completeness of fields, form version & type, ensuring signed and dated. Returning forms to clients if immediate issues identified and sending to Tax Ops for further regulatory review.

• Work with Tax Operations, ensuring priorities are constantly being maintained in TORC Function Tasks with the correct focus being applied on Outreach efforts based on Tax Regulatory exposure and risk.

• Undertake tax documentation remediation outreach activities, to obtain updated valid tax documents from clients based on Tax Operations identification of expired tax documents, GIIN verification fall-out and Change in Circumstances, working within CM Tax Ops prescribed regulatory calendar periods. Establish a best practice approach in ensuring that clients, counterparties, and internal business partners receive appropriate attention and that all queries are responded to and resolved in a timely fashion.

What do you need to succeed?

Must-have:

• Post secondary education, Diploma or Degree in Commerce, Finance, Business, or a related field

• Strong interest in tax operations and client onboarding

• Intermediate to Advanced proficiency in Excel

• Proven attention to detail and accuracy in record-keeping and data management

• Excellent organizational and communication skills

• Ability to manage multiple priorities and meet tight deadlines

Nice-to-have:

• Knowledge of FATCA/CRS and other regulatory frameworks

• Previous experience working with outreach or client onboarding systems

• 1-2 years of experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders

• Opportunity to obtain hands-on experience throughout your role

• Working with an exciting, close-knit, supportive & dynamic group

• Opportunity to collaborate with other business segments within the bank

• Competitive compensation

• Opportunity to develop expertise in tax operations and client onboarding within a leading global financial institution

• Exposure to multiple business lines and cross-functional teams

• A supportive and collaborative environment focused on innovation, growth, and excellence

#LI-KA2

Job Skills

Adaptability, Critical Thinking, Customer Service, Data Organization, Decision Making, Documentations, Effectiveness Measurement, Operational Delivery, Process Improvements, Tax Documentation, Tax Forms, Tax Operations, Tax Regulations, Teamwork, Time Management

Additional Job Details

90 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-04-272026-06-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.