Associate District Representative

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers worldwide across various industries to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides a unique opportunity to work with a broad suite of technologies, delivering automated monitoring systems, data analysis, and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

Responsibilities:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed customer system assurance and continuous improvement plans
• Partner with Sales Representatives on plant surveys of prospective customers and start-ups of new applications in existing and new accounts
• Develop strong relationships with key stakeholders in strategic accounts supported
• Provide technical support to customers, identify and resolve pain points, and escalate as needed
• Perform system analysis, interpret data, and provide written recommendations to ensure customer operations operate optimally
• Support services including sample testing, light maintenance, service report generation using digital platforms, chemical ordering, and inventory management
• Utilize digital tools to generate service reports and provide analysis aimed at water quality improvement
• Continuously adopt a beginner’s mindset to learn and approach problems with agility, taking initiative to simplify and improve processes
• Work collaboratively as a team player and maintain organized work practices
• Follow Ecolab safety and incident reporting guidelines

Requirements:

• Bachelor's Degree in Chemical Engineering
• At least 2 years of technical service or field sales support experience and a fresh graduate is welcome to apply
• Experience in water treatment or specialty chemical industries preferred
• Knowledge of cooling towers and wastewater treatment systems is advantageous
• Ability to sell value-added products and work confidently with large national and multinational customers
• IT-savvy with strong mechanical aptitude
• Demonstrated learning agility and the ability to adopt a beginner’s mindset in problem-solving
• Proactive in taking initiatives to simplify, improve processes, and work efficiently using digital platforms
• Strong team player with organized attributes and excellent communication skills