Technical Support Specialist (On-Site - Brisbane CBD)

Job Title:

Technical Support Specialist (On-Site - Brisbane CBD)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Brisbane, as well as remote assistance across ANZ with their information technology and telephony infrastructure.

The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, telephony (VoIP), printers and networks.

This role would be a great opportunity for someone looking to develop their team leadership and stakeholder management skills.

Due to the nature of the customers we support, the successful candidate will need to be an Australian citizen or permanent resident.

Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist to provide on-site technical assistance in our Brisbane office while also supporting teams across ANZ remotely.

This role is perfect for someone eager to expand their technical expertise, develop team leadership skills, and enhance stakeholder management experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.

Due to the nature of our clients and projects, candidates must be Australian Citizens to be considered for this role.  Thank you for your understanding.

What You’ll Be Doing:

• Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
• Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
• Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
• Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
• Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
• Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.

• Complete all assigned, mandatory training within the timeframe provided

  Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

What You Bring:

• 5+ years of IT experience, with at least 2 years in an IT company
• Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
• Understanding of networking (WAN/LAN), VoIP, and Active Directory
• Ability to diagnose & resolve IT issues independently
• Experience working with O365, Microsoft Office, network printers, and enterprise applications
• Great communication skills and a customer-first mindset
• Bonus Points If You Have:
• IT team leadership aspirations
• Experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems

Why Join Us?

At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.

Apply today and take the next step in your IT career!

Location:

AUS Brisbane - 288 Edward St, Lvl 14

Language Requirements:

Time Type:

Full time