P&C Manager Back-Office

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Role Purpose

As People & Culture Manager – Back Office (HR Operations), you are accountable for the end‑to‑end delivery of high‑quality, compliant HR Services in the Netherlands. You lead and develop a local HR Operations team of 7 people and ensure accurate payroll, effective benefits administration, compliant absence management, and excellent employee support.

This is a hands‑on people leadership role with clear ownership for payroll accuracy, operational excellence, regulatory compliance and continuous improvement. You act as a trusted operational partner to employees, managers, vendors and internal stakeholders, ensuring HR processes are reliable, efficient and fit for business needs.

Why this role matters

The Back‑Office HR (HR Operations) team underpins employee trust in bp. Accurate pay, timely support and compliant processes are essential to business continuity and employee experience. In this role, you own that foundation — setting standards, resolving complexity, managing risk and driving improvement.

Key Accountabilities

Local HR Operations Delivery

You lead the local HR Services team responsible for daily people operations.

• Manage and develop P&C Assistants and Payroll Specialists

• Ensure high‑quality delivery of:

• Employee records and data management

• Absence, reintegration, and time‑off processes

• Benefits administration and changes

• Act as first escalation point for complex employee or manager issues

• Ensure clear, documented and up‑to‑date local operating procedures (LOPs) across all processes

• Maintain compliance with Dutch labor law, social security, and fiscal regulations

Success looks like: Consistent service quality, knowledgeable and confident team members, compliant processes.

Payroll Leadership & Compliance

You have full accountability for payroll delivery in the Netherlands.

• Oversee the end‑to‑end payroll process, ensuring accuracy, timeliness and statutory compliance

• Perform and own monthly pre‑payroll validation, checks and corrections

• Approve payroll outputs and authorize payroll release

• Manage overpayments, reclaim processes and prior tax year corrections

• Ensure payroll data, benefits and deductions are accurate and auditable

• Identify and implement continuous improvements to payroll processes, controls and efficiency

Success looks like: Zero critical payroll errors, clean audits, predictable delivery and high employee confidence.

Process Improvement, Reporting & Risk Management

You continuously strengthen the way work gets done.

• Ensure country‑specific processes align with:

• Local legislation and regulatory requirements

• bp policies, global standards and best practice

• Identify risks, inefficiencies and control gaps; implement sustainable improvements

• Own documentation and knowledge management for audits and controls

• Produce, analyze and present HR and payroll metrics to support decision‑making

• Contribute subject‑matter expertise to projects, changes and issue resolution

Success looks like: Reduced rework, clearer processes, improved controls and data‑driven insights.

Stakeholder & Vendor Management

You operate at the intersection of local and global HR delivery.

• Build strong working relationships with local and global stakeholders

• Act as primary escalation point for HR service and payroll vendors

• Hold vendors accountable for service levels, issue resolution and compliance

• Collaborate cross‑functionally to support country and global HR priorities

Success looks like: Professional partnerships, resolved escalations and predictable service delivery.

What you bring

Experience & Qualifications

• Bachelor’s degree in HR, Business Administration or similar

• Additional qualifications or training in payroll, employment legislation, social security or benefits

• 5+ years’ experience in HR Services and payroll operations

• Proven people management experience

• Strong knowledge of Dutch employment law, payroll, social security and benefits

• Experience with HR systems (time management & payroll), ADP preferred

• Project or change management experience is a strong advantage

• Experience managing remote or globally connected teams is beneficial

Skills & Capabilities

• Strong operational leadership and ownership mindset

• Excellent stakeholder management and communication skills

• High attention to detail with strong analytical capability

• Structured problem‑solver, comfortable handling complex cases

• Fluent in English and Dutch

Working at bp

This role is based at bp’s central Dutch office near the Rotterdam Refinery in Europoort. The location is not accessible by public transport; employees must be able to commute independently. Presence in the office is expected at least three days per week.

At bp, we recognise the importance of rewarding and supporting our people. We offer:

• A competitive salary and benefits package
• Life and health insurance and medical care coverage
• A supportive, inclusive culture
• Strong work‑life balance
• Ongoing professional and personal development opportunities

bp is committed to fostering a diverse and inclusive environment where everyone is respected and treated fairly. We believe diverse teams create better outcomes — and we support our people to grow, learn and thrive.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Benefits Administration, Continuous Improvement, HR Shared Services, Human Resources (HR), Human Resources Processes, Payroll, Payroll Management, People Management, Project Management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.