Associate I, Production Operations

Job Description

This role focuses on remittance processing and routine production operations, including monitoring workflows, reporting, and basic troubleshooting. Work follows established procedures with clearly defined resolution paths. As experience is gained, responsibilities may expand to include increased ownership of process execution and mentoring opportunities.

Schedule

• 2:00 PM – 10:30 PM

• Schedule may include any day of the week

• Must be available to work at least one weekend day (Saturday or Sunday)

What You Will Be Doing

• Support day‑to‑day production and remittance processing activities.

• Monitor production workflows and ensure work is processed accurately and on time.

• Perform routine, repetitive tasks following standard procedures.

• Complete basic reporting and documentation related to production activities.

• Identify and escalate standard issues using clearly defined resolution paths.

• Perform basic troubleshooting under close supervision.

• Process remittance items using remittance processing machines and related equipment, ensuring accuracy and adherence to established procedures.

• Follow security, quality, and compliance standards at all times.

• Support continuous improvement through consistent execution of processes.

• Perform other related duties as assigned.

What We Need from You

• Ability to follow established procedures and work in a structured environment.

• Strong attention to detail and accuracy.

• Ability to perform routine, repetitive work consistently.

• Dependable and punctual with strong work ethic.

• Ability to work under close supervision.

• Willingness to work a flexible schedule, including at least one weekend day.

• Ability to communicate clearly and effectively at a basic level.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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