Software Asset Management - Analyst

Position Overview
The Software Asset Management (SAM) Analyst is responsible for the technical implementation, operation, and continuous improvement of the organization’s SAM capabilities. This role ensures accurate discovery, normalization, reconciliation, and reporting of software assets across the enterprise. The SAM Analyst reports to the SAM Product Owner and works closely with procurement, legal, finance, cybersecurity, and platform engineering teams to enable compliance, cost optimization, and standardized software lifecycle management

Key responsibilities
 

Software license management & compliance

• Maintain accurate records of software entitlements, contracts, and deployments
• Perform regular compliance checks to establish Effective License Positions (ELP)
• Interpret complex license metrics (user, core, processor, engine, SaaS, indirect access, etc.)
• Identify and mitigate compliance risks across on prem, cloud, and hybrid environments
• Support remediation planning and compliance improvements

Vendor audit & infringement support

• Act as the SAM point of contact during software vendor audits
• Prepare, validate, and defend audit data submissions
• Challenge inaccurate vendor findings or assumptions
• Support Legal and Procurement in responding to infringement claims
• Ensure only contractually required information is shared with vendors
• Document audit outcomes, risks, and lessons learned

Cost optimization & demand management

• Identify opportunities for license reuse, retirement, and consolidation
• Track unused or underused software (shelfware)
• Support budgeting, forecasting, and license renewal decisions
• Advise IT and business teams on optimal licensing models
• Support cloud and SaaS subscription optimization

Tooling & data management

• Operate and improve SAM tooling (e.g. Snow, Flexera, ServiceNow SAM Pro)
• Validate discovery and inventory data quality
• Collaborate with IT teams to improve accuracy of deployment data
• Maintain audit trails and documentation for compliance evidence

Stakeholder collaboration

• Work closely with IT, Procurement, Legal, Finance, and Vendor Management
• Provide license guidance to project teams and architects
• Educate stakeholders on licensing risks and best practices
• Support contract interpretation and license-related decision making

Governance & continuous improvement

• Support SAM governance, policies, and standards
• Contribute to SAM maturity roadmap and process improvements
• Align SAM practices with frameworks such as ISO/IEC 19770 or ITIL
• Stay up to date on vendor licensing changes and market trends

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
• Experience of 3+ years in Software Asset Management, IT Asset Management, or IT Procurement
• Strong understanding of software discovery technologies, licensing models, and deployment methods.
• Experience with enterprise SAM tools (preferably Flexera or  Snow).
• Strong communication skills: ability to explain complex licensing topics to non‑experts

Preferred Qualifications

• Knowledge of cloud licensing (Azure, AWS, SaaS models)
• Familiarity with enterprise vendor contracts and audit clauses
• Understanding of virtualization and data center architectures
• ITIL Foundation certification or IT Asset Management certification (CAMP, CSAM, CHAMP).

Key Competencies

• Strong problem-solving and root-cause analysis skills.
• Fluent in English language (verbal and written).
• Analytical and data driven mindset with strong attention to detail
• Ability to work cross-functionally with technical and business teams.
• Ownership mentality with the ability to drive improvement autonomously.

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