Transformation Engagement Director – Life Company Program Planning

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. In the Transformation Engagement Director role, you will lead a team focused on ensuring key investments align to the Life Company strategy and deliver outsized benefits to members, employees, and ensure sustained financial strength. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed!

The Transformation Engagement Director leads large-scale organizational transformations and motivates cross-functional teams to deliver successful transformational programs and projects within set timelines and budgets. Partnering with senior leadership to define vision, strategy, and execution plans, the director leverages expertise in strategic planning, risk management, stakeholder management, and change enablement. This role fosters collaboration and continuous improvement while utilizing exceptional communication and problem-solving skills to proactively address challenges and deliver impactful results.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX (preferred); Colorado Springs, CO; Tampa, FL. or Plano, TX. campus. Relocation assistance is not available for this position.

What you'll do:

• Develops and executes multi-year business program strategies aligned with organizational goals, identifying and pursuing new opportunities through senior-level consulting and strategic planning. Simultaneously, leads, coaches, and mentors program and project teams, fostering collaboration, addressing interdependencies, and negotiating agreements to resolve conflicts and manage stakeholder expectations, all while defining scope, timelines, budgets, objectives, and forecasting benefits, resource requirements, and risk mitigation strategies.

• Plans, directs, delegates, coordinates, and monitors the execution of complex programs and projects, ensuring adherence to timelines, Value Management Framework (VMF), and quality standards. This includes understanding the continuous planning cycles, risk management, issue resolution, communication to stakeholders and if needed, ensuring escalation to resolve.

• Defines and manages work effort interdependencies and establishment of objectives and key results (OKRs), ensuring the overall delivery of work meets goals and OKRs.

• Accountable for effectively coaching and leading highly matrixed program and project teams, empowering team members to achieve project goals through collaborative problem-solving, skill development, and clear communication across organizational boundaries.

• Develops and implements comprehensive change management strategies and plans, maximizing user adoption and minimizing risk. This includes the creation and utilization of reusable templates, stakeholder assessments, and communication plans.

• Ensures effective identification, measurement, monitoring, and control of risks associated with business activities, in accordance with established policies and procedures.

• Communicates effectively with all stakeholders, including senior management, providing insights into issues, and driving resolution.

• Facilitates collaborative problem-solving through creative processes like design thinking or creative problem solving.

• Mentors and coaches program managers, project managers, change partners, and senior leaders, fostering skill development and organizational capability.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 12 years of experience without bachelor’s degree)

• 8 years of experience in project/program management and/or organizational change management.

• Strong Knowledge of Project/Program Management Principles: Demonstrated understanding and application of project and program management methodologies (e.g., PMBOK, Agile, Scrum).

• Ability to effectively plan, execute, monitor, and control projects/programs to achieve desired outcomes.

• Experience Leading Change Initiatives: Proven experience leading and managing organizational change initiatives of varying scope and complexity. This includes experience in developing change management strategies, implementing communication plans, facilitating training, and managing resistance to change.

• Experience in Risk Management: Demonstrated ability to identify, assess, and mitigate risks associated with projects, programs, and organizational change initiatives.

• Engagement management and transformation consulting experience.

• Proven ability to build relationships and influence stakeholders at all levels: Demonstrated ability to build strong working relationships with stakeholders across organizational levels, including executive leadership. Ability to effectively communicate, negotiate, and influence stakeholders to gain buy-in and support for projects and change initiatives.

What sets you apart:  

• US military experience through military service or a military spouse/domestic partner

• Military experience with significant levels of leadership responsibility or Dynamic leadership experience in a highly matrixed business.

• 2 or more years of experience in Project/program management with Life Insurance, Medicare Supplement, or Annuities product knowledge

• Program or project management experience, especially driving strategic or operational impact in a governance or oversight capacity.

• Ability to influence, interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.

• Demonstrated capability to influence and navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.

• Experience developing and creating executive level presentations and develop process documentation.

• Directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals.

• Experience working with clients/customers to realize business issues and develop a strategy for the business’s direction from the gathered insights.

• Experience supporting senior level executives, and/or managing executive level communications

Compensation range: The salary range for this position is: $143,320 - $273,930

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.