Team Lead, ES People Services

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

The ES People Services Team Lead is a member of a globally diverse team leading a team of ES Specialists who provide guidance and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and a passion for continuous improvement. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested coaching, mentoring and developing a team of HR professionals.

Your Impact:

* Train and develop the team to deliver a best in class employee experience.
* Analyze our knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for our team and employees’ self-service.
* Provide guidance to less experienced members of the team.
* Resolve complex or escalated cases and consult with COE’s as needed.
* Lead complex projects to further enhance and globalize ES People Services for a seamless employee experience.
* Create and implement appropriate level of process, program, and policy knowledge in order to assist Employees.
* Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
* Participate in User Acceptance Testing for system enhancements.

Basic Requirements:

* Minimum of 3 years prior work experience in Human Resources or a centralized customer service environment with at least 1 year as a team lead or supervisor required.
* Prior experience with Workday HCM preferred.
* Demonstrable experience with continuous improvement and process automation and design 
* Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning
* Excellent verbal and written communication skills
* The ability to navigate and consult with employees through personal circumstances
* Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution
* Superior employee experience focus
* Comfortable with a high-paced ever changing environment with competing priorities
* Ability to maintain confidentiality in all aspects of job responsibilities
* Thirst for growth and desire to drive process improvements utilizing technology
* Work effectively in a team environment
* Experience working in HR shared services organization for an established company is ideal

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.