People Operations Manager

*Remote — Canada*

Who We Are

Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.

Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.

About the Role

We’re looking for a highly organized, execution-focused People Operations Manager to support our teams across the United States and Canada. This role is responsible for ensuring People programs run smoothly, maintaining compliance, and delivering a consistent employee experience across both countries.

You will partner with managers and employees to implement People programs, maintain HR systems and processes, and ensure day-to-day People operations run effectively. This role is ideal for someone who enjoys building reliable processes, managing details, and ensuring programs are executed consistently as the company grows.

What You’ll Own

Employee Experience & Programs

• Execute onboarding programs for employees in the US and Canada
• Coordinate employee engagement initiatives, surveys, and recognition programs
• Support performance management cycles by coordinating timelines, documentation, and communications
• Maintain employee lifecycle processes, including onboarding, role changes, and offboarding

Cross-Border HR Compliance

• Administer HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
• Maintain employee records, documentation, and compliance requirements across both countries
• Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
• Maintain and update employee handbooks and internal policy documentation

People Operations

• Administer employee benefits programs in both the US and Canada
• Manage employee leave programs (FMLA, provincial leave standards, etc.)
• Coordinate payroll processes with Finance and external payroll providers
• Maintain HRIS accuracy, employee data integrity, and reporting
• Ensure internal People systems and documentation remain up to date

Talent & Hiring Operations

• Support recruiting coordination, including interview scheduling, candidate communication, and offer preparation
• Maintain job descriptions, leveling documentation, and organizational records
• Coordinate hiring and onboarding logistics with hiring managers and recruiters

Manager & Employee Support

• Serve as a first point of contact for employee questions related to policies, benefits, and People processes
• Assist managers with documentation related to performance improvement plans, employee changes, and employee relations matters
• Ensure managers follow established People policies and procedures

What We’re Looking For

• 3-5 years of People Operations or HR experience
• Experience supporting employees in both the US and Canada
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