Manager, People (HR) Operations

Confirmed live in the last 24 hours

ID.me

Compensation

$143,000 - $190,000/year

Mountain View, California, United States

Remote

Posted March 16, 2026

Job Description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow.. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.

The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.

Key Responsibilities

HR Service Delivery & Process Optimization

Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries. Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence.
Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience.
Partner with the HRIS team to streamline and automate HR workflows and processes.

Compliance & Audit Readiness

Ensure compliance with all federal, state, and local employment laws and regulations.
Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.
Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready.

Employee Relations & Accommodation Support

Partner with the Employee Relations team to provide operational support on investigations and issue resolution.
Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience.

Immigration Program Management

Manage the company’s fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters.
Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices.

Team Leadership & Program Management

Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team.
Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale.
Drive project management for HR Operations initiatives, ensuring successful execution of day-to-day responsibilities and special projects.

Basic Qualifications

5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization.
2+ years of leadership experience, with a proven ability to develop and manage high-performing teams.

goawsaidatadesignsales