Team Leader

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary 

Team Leader is a full-time position responsible for providing departmental administrative, coaching, technical training and support to associates. Judgment and independent initiative may be required to identify, adapt, and apply approaches to solve problems. This position monitors the efficiency and quality of processes at their maximum level and ensures process, policy, and procedure changes are administered. IAS experience is preferred to review bids and categorized them before assigning to team members, also would need to assist Pricing team with the queries. 

  

Key Responsibilities 

Act as a liaison between Associates and Supervisors 

Review/reject request which are for creating/modifying bid as per set guidelines of IAS 

Correct categorization of bids and assigning bids to associates after reviewing the request 

Shares skill and knowledge with associates while addressing questions regarding the systems and work 

Stays current on service features and system enhancements through formal and informal training 

Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction 

Prioritize the workflow to meet the deadlines of the department 

Communicates to Supervisor any issues or problems that need escalation or management attention 

Identifies and implements changes and process improvements to maximize efficiency, decrease errors and reduce costs within the department 

Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place 

Reviews processes to ensure efficiencies are maximized within the department 

Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit 

  

Skills set required 

Must have effective and professional communication skills to work with internal and external customers 

Must be a team builder who facilitates co-operation 

Ability to work independently, make sound judgments, without supervision based on the needs of the process 

Willingness to accept change and perform additional duties as assigned according to business requirements 

  

Prerequisites 

Graduate/ Postgraduate in any discipline. 

Excellent verbal and written communication skills 

Influence and Persuasion 

Strong customer orientation 

Knowledge of MS office 

Prior leadership experience preferred 

IAS experience is preferred 

Employee Type:
 

Permanent

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